Client Relationship Manager

2 weeks ago

Warlingham, United Kingdom New Appointments Group Full time

Client Relationship Manager - Part Time (20 hours per week) Location: On-site Hours: Monday to Friday (20 hours per week) Contract: Permanent Salary: Competitive (depending on experience)Are you an experienced communicator with a passion for events and experiential marketing? Our client is seeking a Client Relationship Manager to join their dynamic and creative team. This is a fantastic part-time opportunity where you'll play a key role in maintaining strong client relationships and supporting the delivery of exceptional projects across a diverse portfolio.The RoleAs Client Relationship Manager, you'll be the main point of contact for both new and long-standing clients, ensuring they receive outstanding service at every stage. Working closely with Project Managers and the wider delivery team, you'll help drive innovation, support business growth and ensure all projects meet the highest standards.Key Responsibilities * Build, develop and nurture long-term client relationships * Oversee and support Project Managers with client communication * Understand client objectives and provide tailored, strategic recommendations * Act as the primary contact, offering updates and managing expectations * Handle client feedback with professionalism and care * Identify challenges early and provide proactive solutions * Support wider business development activities (social media, newsletters, website content) * Contribute to creative brand and growth initiatives * Monitor account performance and ensure clients receive consistent value * Provide strategic oversight across client projects * Work collaboratively with Project Managers to enhance client experience * Manage incoming enquiries via the Managing Director's inbox and route appropriatelyAbout YouWe're looking for someone confident, client-focused and able to represent the brand with professionalism and enthusiasm.You'll need: * Minimum 5 years' experience in the events industry (live events, experiential, exhibitions or festivals) * Excellent written, verbal and in-person communication skills * Strong organisational skills with a proactive, self-driven approach * A good understanding of the events and experiential landscape (clients, suppliers, competitors) * Experience using Instagram, LinkedIn, Squarespace and MailChimp * Ability to create and format engaging digital content * Full UK driving licence and access to your own vehicleWhy Join?You'll be part of a supportive and collaborative team that values creativity, innovation and client excellence. Every project is unique, offering variety and the chance to make a real impact.Interested? To find out more, please email Lucy at l.wildish@newappointmentsgroup.co.uk. Alternatively, apply today with your CV (preferably in Word format) and a cover letter outlining your relevant experience and why you're interested in the role.

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