Aftersales Advisor

2 days ago

Hinckley, United Kingdom WeRecruit Auto Ltd Full time

An exciting opportunity for a Customer Service / Aftersales Advisor to join a Used Car Supermarket in Hinkley.

Basic salary of £24,040
Working hours: Monday to Friday 10am - 6pm (No weekends)

We're looking for someone with a passion for customer service, someone who thrives in a fast-paced, busy environment, and preferably with a background working within the Motor Industry in a car dealership.

The successful candidate will be backed up with a strong support team to train and develop you in your long and lucrative career.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.
The ideal candidate:

* The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer’s experience.

* Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.

* People focused with the confidence and personality to develop long term customer relationships.

* Possess excellent communication skills with the ability to explain complex information accurately and concisely.

* Customer focused – able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.

* Able to work with defined processes and guidelines and have good core administration skills.

* Able to undertake new tasks and use initiative to support aftersales team.

Duties:

* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner

* Responding to customer enquires

* Taking inbound calls & making outbound calls

* Dealing with any customer complaints

* Interpreting customer concerns and comments

* Liaising with customers and keeping them updated

* Advising customers on how to resolve issues with their vehicles

* Ensure customer expectations and requirements are identified, and successfully managed

Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1403

Automotive - Motor Trade – Aftersales Advisor – Service Advisor – Parts Advisor – Customer Service Advisor - Hinkley - Coventry - Lutterworth - Northampton - Lutterworth - Leicestershire - Job
Follow us on Twitter @werecruitauto
Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities

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