Homeless Support Family Officer

1 day ago

Perry Barr, United Kingdom InstaStaff Full time

InstaStaff are currently recruiting for a Homeless Family Support Officer to join the housing solutions and support services division of one of the largest councils in the UK.

This role will be on a long-term temporary basis and based out of the office in Perry Barr.

As a Homeless Family Support Officer, the role will include supporting in the day to day running of the homeless centre, dealing with families and individuals, providing housing and advise on various topics.

The duties of the Homeless Family Support Officers will include:

Deliver a responsive and customer focused temporary accommodation tenancy support service that enables residents to sustain their homeless centre tenancy and successfully move on into suitable secured accommodation. 
Support the day-to-day operation of the homeless centre. Ensure the service operates within legislative requirements and statutory targets for homelessness and pre-tenancy services.  
Ensure a fair and transparent process is followed in occupying void units, including appropriate risk assessments are conducted. 
Provide homelessness and housing advice, develop and implement TA Move On plans and help resident access additional support needed to timely move on into suitable secured accommodation.
Support the service to ensure homeless centre tenancy support, void management, building repair and maintenance activities operate efficiently.
Ensure Homeless Centre policies and procedures, tenancy agreements, and rules are understood and adhered to by residents and visitors.

Deliver a high-quality tenancy support service to residents and effectively respond to the changing needs of customers and legislation.
Issue licence agreements, deliver resident inductions and facilitate resident group meetings. Help residents to build support networks and engage in relevant local community activities.
Ensure residents promptly access support identified in their Personal Housing and TA Move On plans. Make referrals to support agencies and build confidence in customers to effectively manage their expenditure and maximise their income and independence.
Process housing benefit/DHP claim forms to minimise the risk of rent arrears and bad debt. Promptly liaise with TA Finance Officers to determine best course of action in dealing with non-payment of TA rent and service charge. 
 Monitor and accurately record income received. Ensure any income collected is received within agreed procedures and targets.
 Follow service procedures when issuing and recording warnings for minor breaches in tenancy. Immediately report serious breaches of tenancy to your line manager and the resident’s caseworker. Attend court evictions where required. 
 Ensure discharge of interim duty and notice to vacate decisions are made in accordance with relevant homelessness legislation and service policies.
 Support the service to compile TA suitability review paperwork and case bundles for court proceedings.
Responsible for void room management and ensuring units are promptly made ready to re-let by carrying out room inspections, arranging repair and decorating work, carrying out stock inventories and replenishment. This may occasionally include making up beds and cleaning units. 
 Ensure there is sufficient void unit capacity within the homeless centre to respond to immediate/first night placement TA requests. 
 Carry out administration and reception duties. Ensure resident records are accurately kept up to date and resident’s change in circumstances are immediately communicated to the caseworker. 
 Responsible for the safety of residents, visitors and other colleagues. Help ensure the Homeless Centre is always secure and all health & safety procedures are adhered to.
 Monitor movement in and out of the building. Ensure strict signing in and out procedures are followed by all residents and visitors. 
 Report safeguarding concerns and health & safety risks/breaches to the appropriate person, service or agency. 
 Carry out routine fire and other alarm tests, building risk assessments, health & safety inspections.
 Promptly report decorating, maintenance and repair works. In the event of emergency breakdowns, arrange for the appropriate contractor to attend the site to repair the fault. 
Monitor and ensure high standards of cleanliness is consistently maintained throughout the Homeless Centre and occasionally assist with the cleaning of communal areas when required.
 Help the service to ensure all areas of managing homeless centres are operating as efficiently as possible, including void unit income loss is minimised by optimising occupancy.  
 Establish and build effective relationships with local communities, other statutory and voluntary agencies, commissioners and providers to help the service deliver effective TA tenancy support.
 Work effectively and collaboratively with the Housing Solution & Support Case Management Service.
 Help the service to respond to complaints, member’s enquiries and Freedom of Information requests. 
 Support service reviews and the implementation of new working practices.
 Maintain knowledge of the welfare benefit system and relevant Homelessness and Housing legislation.
 Carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations.
 Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults.
 Undertake any other duties appropriate to the grade that may be required. These may be varied from time to time to meet the needs of the service.
 Work flexibly, provide emergency cover at other homeless centres and cover alternative shifts in times of staff absences when required. 

The ideal Homeless Family Support Officer will have:

Empathy
The ability to support people and provide advice and guidance
Experience within a similar role
An enhanced DBS
The hours of the Homeless Family Support Officer  will be 36.5 hours per week, flexible to suit the role

The salary for the Homeless Family Support Officer  will be £22,776 per annum, £12.00 per hour

  • Homeless Support Family Officer

    2 days ago

    Perry Barr, United Kingdom CV-Library Full time

    InstaStaff are currently recruiting for a Homeless Family Support Officer to join the housing solutions and support services division of one of the largest councils in the UK. This role will be on a long-term temporary basis and based out of the office in Perry Barr. As a Homeless Family Support Officer, the role will include supporting in the day to day...

  • Housing Needs Officer

    3 months ago

    Perry Barr, United Kingdom CV-Library Full time

    RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Housing are currently recruiting on behalf of our client based in Perry Barr, Birmingham...

  • Mechanical Support

    6 months ago

    Perry Barr, United Kingdom National Express West Midlands Full time

    National Express has a great opportunity to join our internationally known company as a **Mechanical Support**! As a fundamental member of the team your role will involve assisting with the repair of vehicles, ensuring regulations and company standards are continuously met. We have a position at **Perry Barr **for an enthusiastic and motivated individual...

  • Send Learning Support Assistant

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Pay: starting from £95.29 umbrella (PAYE Option Available) Hours: 08:30-15:30 Type: Monday - Friday ( Temporary with potential to become permanent) Role: SEND Teaching Assistant Axcis are recruiting for full time teaching assistant to help provide 1:1 or small group support at a family friendly Primary - Sixth form provision. This school has a strong...

  • School Finance Officer

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    An opportunity has arisen for you to immediately join the team at a school in the Aston area of Birmingham as as a finance Officer where you will be joining a school where all staff and pupils believe that everyone has the right to be treated with dignity and respect and are committed to ensuring equality of opportunity! This school is located within...

  • Learner Support Assistant

    1 month ago

    Perry Barr, United Kingdom Outcomes First Group Full time

    At OFG, we work smarter so you can spend more time doing the things you love Care First - Signal House are looking for a Learning Support Assistant to join their team where you can truly make a difference. £24,375 per annum Up to 37.5 hours per week - flexible hours TBD Permanent, 52 weeks, full time position Paid Lunch, Additional Escorting Hours as and...

  • Learner Support Assistant

    1 month ago

    Perry Barr, United Kingdom Outcomes First Group Full time

    At OFG, we work smarter so you can spend more time doing the things you loveCare First - Signal House are looking for a Learning Support Assistant to join their team where you can truly make a difference.£24,375 per annumUp to 37.5 hours per week - flexible hours TBDPermanent, 52 weeks, full time positionPaid Lunch, Additional Escorting Hours as and when...

  • Receptionist

    6 months ago

    Perry Barr, United Kingdom G & G Technical Recruitment Full time

    **Job Title** - Branch Receptionist **Location** - Birmingham **Salary** - Up to £24,000 basic **Type** - Full time, permanent **Benefits** - Pension, holiday, Employee Assistance Programme, company pension, help and support with tools, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts...

  • Receptionist

    6 months ago

    Perry Barr, United Kingdom G & G Technical Recruitment Full time

    **Job Title** - Branch Receptionist **Location** - Birmingham **Salary** - Up to £24,000 basic **Type** - Full time, permanent **Benefits** - Pension, holiday, Employee Assistance Programme, company pension, help and support with tools, 25 days holiday plus bank holidays, life assurance, access to a Wellbeing app, perkbox access for a variety of discounts...

  • Deputy Home Manager

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    This position is for 40 hours per week. As a Deputy Home Manager you’ll be making sure the level of clinical care we offer goes beyond just professional standards and statutory, regulatory and legal requirements. It will mean providing specialist nursing support and advice, taking responsibility for resident care in the Home Manager’s absence...

  • English Teacher

    2 weeks ago

    Perry Barr, United Kingdom SMART Education Recruitment Full time

    Job Title: SEN English Teacher Pay Rate: £30.82 Location: Birmingham Hours: Monday and Tuesday, 9:00am – 2:30pm Smart Education is currently recruiting for an SEN English Teacher to work in Birmingham, specialising in delivering GCSE/Functional Skills English to students with additional needs, including autism, ADHD, Down’s Syndrome, and other learning...

  • Tutor

    2 weeks ago

    Perry Barr, United Kingdom SMART Education Recruitment Full time

    Job Title Tutor Pay Rate £26.62 per hour Location Birmingham Job Type Contract Hours Flexible Smart Education is currently recruiting for a Tutor to work in Birmingham. Benefits of working as a Tutor: Competitive hourly rate 2 hours paid planning and prep per week Free Twinkle account Free CPD training School hours Own dedicated consultant to ensure...

  • Tutor

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Job Title Tutor Pay Rate £26.62 per hour Location Birmingham Job Type Contract Hours Flexible Smart Education is currently recruiting for a Tutor to work in Birmingham. Benefits of working as a Tutor: Competitive hourly rate 2 hours paid planning and prep per week Free Twinkle account Free CPD training School hours Own dedicated consultant to...

  • Stock Co-ordinator

    2 months ago

    Perry Barr, United Kingdom CV-Library Full time

    Think Office Recruitment is currently recruiting for a Stock Coordinator to join an established and successful Birmingham based client that is growing at a rapid rate. The role can be high pressured and time restrained but due to the nature of the industry can offer job satisfaction and career progression.  Duties will include: Booking in and out of...

  • Facilities Coordinator

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Job Role: Facilities Coordinator Salary: £28k Location: Birmingham City Centre Hours: 9am-17:30pm Build Recruitment are currently looking for a Facilities Coordinator to join our client’s team within a large commercial office based in the City of Birmingham. The facilities coordinator will be responsible for providing an effective and...

  • English Teacher

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Job Title: SEN English Teacher Pay Rate: £30.82 Location: Birmingham Hours: Monday and Tuesday, 9:00am – 2:30pm Smart Education is currently recruiting for an SEN English Teacher to work in Birmingham, specialising in delivering GCSE/Functional Skills English to students with additional needs, including autism, ADHD, Down’s Syndrome, and...

  • Deputy Designated safeguarding lead

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Smile Education are recruiting for a deputy designated safeguarding lead to start immediately for a school in Aston.   This role will be full time Monday – Friday 08.00-16.00 Duties and Responsibilities: To take responsibility for safeguarding children and child protection ensuring that the school meets its statutory requirements as laid out in...

  • Data and Exam Manager

    1 month ago

    Perry Barr, United Kingdom CV-Library Full time

    Drive student success as a Data and Exam Manager! You will be managing the data the school needs, both for internal use and external reports, while ensuring all assessment and reporting data is accurately kept in the school’s MIS system. You’ll also provide valuable administrative support in areas like data, assessment, and recording, making...

  • Cover Supervisor

    6 months ago

    Perry Barr, United Kingdom Teach195 Limited Full time

    **Job description** teach195. are seeking talented Cover Supervisor to help make a positive impact on the lives of students of Perry Barr. teach195. have over 75 years combined experience within the Education Recruitment industry. We match skilled educators to roles within local schools. We work with a variety of stakeholders across all education...

  • Facilities Coordinator

    3 weeks ago

    Perry Barr, United Kingdom Build Recruitment Full time

    Job Role: Facilities CoordinatorSalary: £28kLocation: Birmingham City CentreHours: 9am-17:30pmBuild Recruitment are currently looking for a Facilities Coordinator to join our client’s team within a large commercial office based in the City of Birmingham.The facilities coordinator will be responsible for providing an effective and efficient support service...