Technical Resolution Manager

2 weeks ago


Cremorne, United Kingdom Tandem Talent Full time

Foster + Partners

Technical Resolution Manager

London, Battersea

Permanent

Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability.

Responsibilities:

* Oversee the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents. Manage the EOC function, including setting priorities, defining processes, and ensuring 24/7 operational coverage (if required).

* Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly.

* Incident and Problem Management: Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance.

* Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence.

* Coordinate with internal and external teams during major outages or incidents to ensure swift recovery.

* Operational Excellence and Service Improvement:

* Identify areas for improvement in IT operations, driving initiatives that enhance performance, reliability, and user satisfaction. Define and track service-level agreements (SLAs) and key performance indicators (KPIs), ensuring adherence to organisational standards.

* Collaborate with stakeholders to align IT operational strategies with business objectives. T

* Technical Expertise and Leadership: Provide advanced technical support and act as a subject matter expert (SME) for infrastructure, applications, and network issues. Lead the implementation of new technologies, monitoring tools, and operational workflows in the EOC. Partner with IT teams on the design and deployment of new systems, ensuring smooth integration and operability.

* Vendor and Stakeholder Management: Manage relationships with external vendors to ensure timely delivery of services and support. Act as a liaison between technical teams and business units, ensuring clear communication and alignment on priorities.

* Reporting and Analytics: o Produce regular reports on incident trends, system performance, and EOC activities for senior management. Use data-driven insights to recommend operational changes and optimise processes.

Skills:

* Extensive experience in incident, problem, and change management within complex IT environments.

* Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc.

* Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks.

* Excellent communication and stakeholder management skills, with the ability to convey technical concepts in business language.

* Hands-on expertise with ITIL processes and operational best practices.

* Analytical and detail-oriented, with a problem-solving mindset.

* Focus on continuous improvement.

* Strong leadership qualities, capable of managing teams under pressure.

* Collaborative and approachable, fostering positive relationships with stakeholders.

In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus



  • Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Technical Resolution Manager London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. Responsibilities: * Oversee the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents. Manage the...


  • Cremorne, United Kingdom Tandem Talent Full time

    About the Role:The Incident Resolution Specialist will be responsible for managing the EOC function, including setting priorities, defining processes, and ensuring 24/7 operational coverage if required. You will develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly. Additionally, you will...


  • Cremorne, United Kingdom Tandem Talent Full time

    Job Description:Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability.We are seeking an experienced Technical Operations Lead to join our team. As a key member of our IT operations team, you will be responsible for overseeing the day-to-day operations of the EOC, ensuring proactive monitoring...


  • Cremorne, United Kingdom Tandem Talent Full time

    Job Title: Technical Quality LeadLocation: London, United KingdomSalary: £55,000 per annumWe are seeking a highly skilled Technical Quality Lead to join our team. The successful candidate will be responsible for leading the development and implementation of our quality management system, ensuring that it aligns with industry best practices and regulatory...


  • Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners Specialist Systems Engineer London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. This role involves working closely with the specialist teams to ensure they have the right technology, hardware, and software to deliver high-quality work...


  • Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Specialist Systems Engineer London, Battersea Permanent Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability. This role involves working closely with the specialist teams to ensure they have the right technology, hardware, and software to deliver high-quality work...

  • Quality Manager

    2 weeks ago


    Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners Quality Manager London, Battersea Permanent We have an excellent opportunity for an experienced Quality Manager to join our Technical Design Group (TDG). The TDG aims to work closely with all project teams at all stages supporting the development of high-quality technical designs in line with project aspirations and Foster + Partners’...

  • Quality Manager

    3 months ago


    Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Quality Manager London, Battersea Permanent We have an excellent opportunity for an experienced Quality Manager to join our Technical Design Group (TDG). The TDG aims to work closely with all project teams at all stages supporting the development of high-quality technical designs in line with project aspirations and Foster +...


  • Cremorne, United Kingdom CV-Library Full time

    Are you an Enterprise Systems Analyst or maybe a Technical Business Analyst looking for your next challenge? Do you have experience with Dynamics 365? Are you technical minded with a technical background? We are looking for an Enterprise Systems Analyst to support with a Dynamics 365 implementation project and to provide continuous support once live. You...

  • Facade Specialist

    2 weeks ago


    Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners Role Summary The role is for an experienced Façade Specialist within the Façade Team for Foster + Partners Technical Design Group. This role is an integral part of the in-house design review team working closely with our architects in the 6 Studios across multiple projects at all stages of design and construction. Our mission is to...


  • Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners Role Definition Job title: HR Reward Administrator Reporting to: HR Reward & Analytics Manager Brief overview of role: The HR Reward Administrator will provide a responsive and effective HR support to Foster + Partners employees and the rest of the HR Reward team. The person must be able to work within a team, be self-motivated and...


  • Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Role Definition Job title: HR Reward Administrator Reporting to: HR Reward & Analytics Manager Brief overview of role: The HR Reward Administrator will provide a responsive and effective HR support to Foster + Partners employees and the rest of the HR Reward team. The person must be able to work within a team, be self-motivated and...

  • Facade Specialist

    2 weeks ago


    Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Role Summary The role is for an experienced Façade Specialist within the Façade Team for Foster + Partners Technical Design Group. This role is an integral part of the in-house design review team working closely with our architects in the 6 Studios across multiple projects at all stages of design and construction. Our...


  • Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners, the award-winning integrated design practice, has an exciting opportunity for a skilled BIM Coordinator to join their team in London.\The successful candidate will play a key role in managing projects in line with the Foster + Partners BIM & Design Systems Strategy across multiple Studios. This involves coordinating project teams across...

  • Head of Fire Safety

    2 weeks ago


    Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Role Definition As the Head of Fire Safety, you will assume a leadership role at the forefront of our organization's commitment to proactive and comprehensive fire safety. In this pivotal position, you will drive a risk-based design methodology across projects, offering crucial support and creative solutions to achieve project fire...

  • Head of Fire Safety

    2 weeks ago


    Cremorne, United Kingdom Tandem Talent Full time

    Foster + Partners Role Definition As the Head of Fire Safety, you will assume a leadership role at the forefront of our organization's commitment to proactive and comprehensive fire safety. In this pivotal position, you will drive a risk-based design methodology across projects, offering crucial support and creative solutions to achieve project fire...


  • Cremorne, United Kingdom Tandem Talent Full time

    Job OverviewFoster + Partners is seeking a highly skilled Senior Fire Engineer to join its Fire Safety Team. This is an exciting opportunity to work with a talented team of professionals who are passionate about delivering fire safety leadership and advice.As a Senior Fire Engineer, you will be responsible for providing technical direction and management to...


  • Cremorne, United Kingdom CV-Library Full time

    Exciting Opportunity: Service & Installation Technician - Join a Leading Name in the Commercial Warewashing Industry!** Are you ready to embark on a journey with a company that stands as a beacon of excellence in the commercial glasswashing and dishwashing sector for the food service industry? This company, established in the UK since 1971, has carved a...


  • Cremorne, United Kingdom Jonathan Lee Recruitment Ltd Full time

    Exciting Opportunity: Service & Installation Technician - Join a Leading Name in the Commercial Warewashing Industry!** Are you ready to embark on a journey with a company that stands as a beacon of excellence in the commercial glasswashing and dishwashing sector for the food service industry? This company, established in the UK since 1971, has carved a...

  • Industrial Designer

    2 weeks ago


    Cremorne, United Kingdom CV-Library Full time

    Foster + Partners Role summary We are looking for an experienced Furniture / Product designer to join the growing Industrial Design team. The team works on elements for major architectural projects, for clients on private commissions and with major design led brands to develop new products for commercial manufacture. The role requires creative thinking,...