Technical Operations Lead

2 days ago


Cremorne, United Kingdom Tandem Talent Full time
Job Description:

Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability.

We are seeking an experienced Technical Operations Lead to join our team. As a key member of our IT operations team, you will be responsible for overseeing the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents.

Responsibilities:
  • Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly.
  • Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance.
  • Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence.
  • Coordinate with internal and external teams during major outages or incidents to ensure swift recovery.

Requirements:
  • Extensive experience in incident, problem, and change management within complex IT environments.
  • Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc.
  • Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks.

What We Offer:
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a generous benefits package including 25 days holiday, Pension, DIS, and discretionary annual bonus.

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