Technical Operations Lead
2 days ago
Foster + Partners is a global studio for architecture, engineering, urban and landscape design, rooted in sustainability.
We are seeking an experienced Technical Operations Lead to join our team. As a key member of our IT operations team, you will be responsible for overseeing the day-to-day operations of the EOC, ensuring proactive monitoring and efficient resolution of technical incidents.
Responsibilities:
- Develop and maintain monitoring tools, dashboards, and automated alerting systems to detect and address issues promptly.
- Serve as the highest escalation point for critical IT incidents, providing hands-on resolution and expert guidance.
- Conduct root cause analysis (RCA) for recurring problems and implement long-term solutions to prevent reoccurrence.
- Coordinate with internal and external teams during major outages or incidents to ensure swift recovery.
Requirements:
- Extensive experience in incident, problem, and change management within complex IT environments.
- Strong understanding of IT monitoring tools, such as SolarWinds, Logic Monitor, etc.
- Demonstrated ability to troubleshoot and resolve complex technical issues across infrastructure, applications, and networks.
What We Offer:
We offer a competitive salary range of £60,000 - £80,000 per annum, depending on experience, plus a generous benefits package including 25 days holiday, Pension, DIS, and discretionary annual bonus.
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