Relief Solutions Hub Operator

3 weeks ago

Feltham North, United Kingdom Staffline Full time

Position: Relief Solutions Hub Operator
Location: UK / Home based
Pay Rate: £14.28 per hour
Hours: Zero hours / adhoc

SG licence required

Your Time at Work

Customer Management:
- To support the Business Operations Manager in the general provision of Solutions Hub Services
- To provide reporting as required to meet the service standard and demonstrate compliance with the client specification's Key Performance Indicators through Monitoring and update of the Client CAFM systems
- To manage and ensure 100% compliance with the manpower requirements of the Sector contracts
- To maintain communication and a close working understanding/relationship with Client Facilities Managers & Partner Suppliers such as Fire and Security and Patrol & Response
- To work with the other Solutions Hub Operators within your area of responsibility to ensure that the agreed client KPI targets are met through CFAM systems.
- Ensure the required management reporting information and client reports are delivered by the Solutions Hub Team, as a whole.
- To seek to exceed all quality targets and assist other Operators to do so through ongoing support
- To ensure that client additional service requirements, both Physical and manned security are requested and scheduling through the appropriate channels and systems within the agreed timescales. This is to be monitored in areas of responsibility and support and mentoring is to be provided to the other operators to ensure all members of the team are able to complete the same functions

Officer Management:
- Maintain the correct manning levels while on duty and ensure they are correct and where shortages are found that these are escalated and replacements sort locally within the contract team...
- Ensure that Officers are suitably trained and supported and have adequate instruction to carry out the required duties and meeting the required targets
- Maintain and monitor daily performance of CAFM Dashboards to ensure that the team these exceed G4S and client expectations.
- Maintain and build staff relationships with front line employees and assist where required

.Employee Welfare:
- Actively participate in and resolve, as appropriate, any Employee training
- Ensure that lone worker tele contact performance is managed and corrective action taken when applicable, to achieve the required standards.
- Ensure that the induction process of new employees runs smoothly. This to include initial visits during Induction training and on-site training, whilst phase 3 and 4 training is conducted.
- Escalate any known employee welfare or support issues to the Business Operations Manager

Our Perfect Worker

It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

You must be able to demonstrate the ability to work as part of a team whilst being driven to work as individual. People management skills are a must as well the ability to plan and be well organised. The ability to effectively time manage, plan and prioritise different elements of the workload is key.

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: (G505)

G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline

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