Customer Service Advisor

2 weeks ago

Colchester, United Kingdom Major Recruitment Norwich Full time

If customer service were a sport, you'd be the MVP. If making people smile were a superpower, you'd be wearing a cape right now. Sound familiar? Then read on - because this opportunity might just be the one that makes you say, "Where do I sign up?"

Our client, a leader in their industry for over two decades, knows that happy customers are the secret sauce to success. That's why they're looking for someone who can bring their A-game to every interaction - whether it's solving a tricky problem or turning a frown upside down.

What's in It for You?

You'll be joining a team where collaboration is king, innovation is encouraged, and humour is practically a job requirement. (Okay, maybe not required, but it definitely helps) Your work will directly impact the company's glowing reputation - and you'll get to do it in a supportive, fun environment that values what you bring to the table.

What Your Day Will Look Like

Forget the "same old, same old." Here's what you'll actually be doing:

Turning enquiries into opportunities to dazzle customers with your charm and know-how.
Sending emails that would make Shakespeare proud (okay, maybe just clear and polite will do).
Creating and following up on quotes so smooth, they practically write themselves.
Mastering the art of order processing - accuracy is your middle name
Finding solutions to problems like a customer service ninja.
Jumping in to support your team during holidays, because teamwork makes the dream work.

Do You Fit the Bill?

This isn't just a job - it's a chance to flex your customer service muscles and show off your personality. You'll fit right in if:

You have at least two years of experience in a customer-focused role (and maybe a few stories to tell).
People say you're "great on the phone" - and no, that doesn't mean just singing hold music.
Juggling multiple tasks without breaking a sweat is your secret talent.
You can solve problems faster than your mates can decide what to order for dinner.
You're a team player who knows how to have a laugh while getting the job done.

Why This Role Rocks

Our client's team is like a big, slightly quirky family (the good kind, not the "we argue over Christmas dinner" kind). They work hard, celebrate wins, and genuinely care about each other - and their customers. This is your chance to be part of something special.

Ready to Join the Fun?

If this sounds like your kind of challenge, don't sit on the fence - fences aren't very comfortable anyway. Dont have an uptodate CV? Dont worry just apply with your old one and we'll help you update it. Dont wait too long, you might miss out

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