Audio Visual Technician

2 days ago

London, United Kingdom SER Limited Full time

Job Title: Audio Visual Technician (Onsite)

Location: Central London

Site based - Monday to Friday between the hours of 07:00 - 19:00 (shift / rota) Flex as required

Salary: £35,(Apply online only) + Excellent Benefit Package

Monday - Friday 40 hours per week

The Company:

Are you looking for a fantastic opportunity to join a leading global Audio-Visual integrator, providing AV and event services across multiple client partnerships globally.

As an Audio-Visual Technician (AV Technician), your primary responsibility is to ensure the delivery of audio-visual and media services to the business in a professional and efficient manner. You will provide support and assistance to clients through various channels and be responsible for technical support during both in-person and virtual meetings and events. You will work closely with the AV Management / Senior AV Technicians and contribute to continuous service improvements, as well as mentor junior technicians in best practices.

Key Responsibilities:

Responsible for the High Value Meeting service (HVM) which is a white glove video conference service provided for the Client.
Provide Service Delivery across site against pre agreed SLA including day to day support of the AV facilities.
Proactively train and support end users as required.
Locate faults and provide resolutions i.e. fix /loan equipment.
Prepare equipment for future events and meetings as required.
To be fully competent with all installed & portable technologies including Codian Bridge and TMS software.
Provide support on an individual basis to users at all levels of seniority.
Attend and remain on station for important events where required.
Manage all aspects of the Video Calls from initial booking through to the monitoring and completion of all calls including scheduling and Full Systems Operational Testing prior to any high-profile events with the HVM service.
Responsible for all the meeting rooms/ AV equipment for the client and support in other areas when required.
To be an ambassador - approach and professionalism is extremely important.
To be very presentable and able to liaise with senior executives in a calm and professional manner at all times, both face to face and via the telephone.
Customer service skills are very important and the ability to work calmly under pressure and resolve any issues quickly and professionally.
Responsible for generating reports on a monthly basis and maintaining database information on certified rooms and technical contacts globally.
A good knowledge of Cisco (Tandberg) end points and to have the ability to install codecs. Experience with Cisco Telepresence and Movi client.
Carry out daily checks on all equipment in the building and also give Audio Visual support to other areas of the business when required. This could be setting up PA's or assisting with presentations in meeting rooms.
The above support is extended to offices in the London area when required.
Required to work onsite shifts to meet requirements.
1st /2nd line repairs.
On-going preventative maintenance.
Liaison with Help desk & Operations team to arrange backup support.
Liaise with and manage relationships with third party suppliers on all technical issues.
Managing consumables & stock levels.
To initiate continuous improvement programs, securing best practice standards from the internal service base and external industry trends.

Experience and Skills Required:

Previous experience as an Audio-Visual Technician

Aptitude for providing a high level of customer service.
Strong computer literacy, including intermediate knowledge of PowerPoint and familiarity with common webinar platforms.
Technical knowledge of audiovisual systems and ability to resolve issues.
Ability to quickly identify and resolve technical issues, minimising downtime
Capability to troubleshoot and resolve technical issues remotely.
Excellent organisational skills, flexibility, and adaptability to handle diverse tasks
Willingness to work collaboratively with team members and take instructions.
Professional and positive demeanour when interacting with customers.
Excellent communication skills to engage with individuals at all levels.
Ability to work under pressure and meet deadlines.
Flexible approach to adapt to changing work schedules.
Commitment to continuous learning and improvement, including willingness to undertake training and examinations to enhance technical knowledge.
In Return:

If successful within your application you will receive a fantastic annual salary of between £35-£35K per annum, plus benefits. In addition to this, you will find yourself working for an employer that is truly focussed on developing your skills and who believe in investing in their staff. For further information please get in touch

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