Aftersales Coordinator

3 weeks ago

Southampton, United Kingdom SY Recruitment Full time

SYR are supporting a prolific client who are an award-winning superyacht tender builder.

We are seeking an experienced Aftersales professional to become an integral part of their expanding team.

We are looking for an enthusiastic, reliable, and diligent individual.

Excellent written and verbal communication and interpersonal skills are essential, as the successful applicant will represent the company in every interaction they have.

The ideal candidate will bring a level of technical experience from the marine sector and the ability to work at a high standard, meeting the expectations of UHNW clients.

The successful candidate will be required to carry out the following tasks, with support and input from the rest of the team:

• Responding to incoming aftersales and warranty requests with a detailed support plan, highlighting the anticipated time to complete resolution.

• Logging and maintaining a detailed tracker of all support requests & spare parts orders to ensure service level agreements are met.

• Preparing costings, quotations and invoices for parts orders, services, and warranty trips.

• Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.

• Working with design and production departments to ensure continuous improvement processes are followed and that client feedback is communicated internally.

• Coordinating refit projects, including shipping logistics, import/export of vessels, management of internal labour resources and sub-contractor management from enquiry to delivery, and management of any offsite works whilst liaising with and updating clients' progress.

• Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.

• Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). This can include flights, transfers, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.

• Working with customs agencies to ensure a smooth delivery through transit of goods and parts, to expedite the process.

• Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person.

• Raising of post-visit reports and recommended future work lists.

The candidate will require the following skills:

• Proactive, can-do attitude with a drive to boost sales.

• Experience in sales, negotiations, and quoting works.

• Experience with ERP software (ideally Sage 200)

• Experience working in a client-facing role.

• Strong knowledge of the marine sector and a desire to develop in this industry.

• Advanced Microsoft Office skills.

Desired Skills:

• Operational, construction or management experience of powerboats.

• Experience within the superyacht market.

• Exposure to customs processing.

In return the client offers:

• Training and development

• Private Pension

• Life Insurance

• 25 days holiday plus bank holidays

• New waterfront offices (with access to company paddleboards)

• Optional remote working on Fridays following the successful completion of the probationary period

  • Aftersales Coordinator

    6 months ago

    Southampton, United Kingdom Pascoe International Ltd Full time

    Pascoe International, an award-winning supplier of semi-custom and full custom superyacht tenders, is seeking a Aftersales Coordinator to join the growing team. With an international client base and an excellent reputation, the company has grown steadily throughout its history. **Responsibilities as our Aftersales Coordinator will include**: - Managing...

  • Aftersales Coordinator Expert

    4 weeks ago

    Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    About the RoleThis Aftersales Coordinator position offers an exciting opportunity to join our growing team and contribute to providing exceptional in-service support to our global clientele. Key ResponsibilitiesDevelop and implement effective aftersales strategies to ensure customer satisfaction and loyalty.Coordinate refit projects, including logistics,...

  • Aftersales Coordinator

    2 months ago

    Southampton, United Kingdom CV-Library Full time

    SYR are supporting a prolific client who are an award-winning superyacht tender builder. We are seeking an experienced Aftersales professional to become an integral part of their expanding team. We are looking for an enthusiastic, reliable, and diligent individual. Excellent written and verbal communication and interpersonal skills are essential, as the...

  • Marine Service Coordinator Specialist

    4 weeks ago

    Southampton, Southampton, United Kingdom SY Recruitment Full time

    At SY Recruitment, we are seeking a highly skilled Marine Service Coordinator to join our team. This role offers an exciting opportunity for someone with technical experience in the marine sector and a passion for delivering exceptional customer service.The ideal candidate will be responsible for coordinating aftersales activities, including warranty...

  • Service Team Coordinator

    1 week ago

    Southampton, Southampton, United Kingdom CV-Library Full time

    Pembrook Resourcing is seeking an experienced Service Team Coordinator to join their client's aftersales department. As a Workshop Controller, you will be responsible for ensuring the smooth and efficient operation of the workshop, including calculating and managing workshop resources and monitoring staff and workshop performance.The ideal candidate will...

  • Superyacht Tender Support Manager

    4 weeks ago

    Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    Role RequirementsTo succeed in this Aftersales Coordinator role, you should possess:Strong communication and organizational skills.Ability to develop and implement effective aftersales strategies.Experience in project management, preferably in the marine industry.Excellent time management and prioritization skills.$70,000 - $85,000 per year (dependent on...

  • Service Operations Coordinator

    3 days ago

    Southampton, Southampton, United Kingdom The Solution Automotive Recruitment Full time

    Job Summary: We are seeking an experienced Service Operations Coordinator to join our team at The Solution Automotive Recruitment. The successful candidate will have a strong background in aftersales administration, including warranty claims, invoice preparation, and account management. The ideal candidate will be highly organized, have excellent...

  • Yacht Sales Support Specialist

    4 weeks ago

    Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    Company OverviewWe are a distinguished manufacturer of award-winning superyacht tenders. Our global clientele expects top-tier in-service support. Job DescriptionHandle incoming aftersales and warranty inquiries, develop comprehensive support plans, and provide clear timelines for resolution.Manage refit projects from start to finish, including logistics,...

  • Sales and Service Representative

    4 weeks ago

    Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

    WeRecruit Auto Ltd invites applications for a Service Advisor position in Southampton. The successful candidate will receive a competitive salary package, with an estimated annual salary ranging from £27,000 to £35,000, including bonus opportunities.Job Description:Greeting customers into the Service departmentCoordinating vehicle collection or...

  • Customer Contact Specialist

    1 day ago

    Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

    We are looking for a talented Service and Maintenance Coordinator to join our Aftersales Contact team in Southampton. The ideal candidate will have experience of working in a similar role and excellent customer service skills.Job Description:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing customersProducing service...

  • Retail Sales Advisor

    6 months ago

    Southampton, United Kingdom Hendy Group Full time

    Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Sales team at Nissan in Southampton. **The Rewards**: As well as a competitive salary and performance related bonus,...

  • Retail Sales Advisor

    6 months ago

    Southampton, United Kingdom Hendy Group Full time

    Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Sales team at Nissan in Southampton. **The Rewards**: As well as a competitive salary and performance related bonus,...