Aftersales Coordinator

6 months ago


Southampton, United Kingdom Pascoe International Ltd Full time

Pascoe International, an award-winning supplier of semi-custom and full custom superyacht tenders, is seeking a Aftersales Coordinator to join the growing team. With an international client base and an excellent reputation, the company has grown steadily throughout its history.

**Responsibilities as our Aftersales Coordinator will include**:

- Managing incoming calls on the main number, transferring to other staff and taking messages - acting as ‘gate keeper’ fielding cold calls (particularly sales calls)
- Manage in-coming after-sales enquiries, responding to client requests for support.
- Coordinate both on-site and off-site works, tracking and reporting on costs, planning logistics and liaising with clients.
- Plan works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations.
- Collating, creating (in Sage) and sending Aftersales quotes for service, warranty, and repair jobs, liaising with the clients over costs and triggering the organising of logistics.
- Arranging all travel bookings and logistics for Aftersales visits (warranty, service, and repair). Inclusive of transfers, flights, ferries, trains, parking, hire cars, hotels, visas, security clearance at destination, etc.
- Raising (in Sage) Aftersales Pro-formas and invoices, sending them to the clients and chasing payments
- Taking credit card payments for orders, recording payments, and sending proof of payment to clients.
- Tracking and logging after sales works
- Manage warranty provision, ensuring 3rdparty support and credits are sourced as required.
- Feedback any reoccurring failures or concerns to the Production and Design teams
- Have a constructive input on the ongoing promotion and expansion of after-sales provision.
- On the job problem solving, often working under tight timescales
- Raising of post-visit reports and recommended future work lists.

**Qualifications, Skills & Experience we're looking for in our Aftersales Coordinator**:

- Experience working in a client facing role.
- Knowledge within the marine sector
- Experience in sales
- Computer literate with Microsoft Office
- Experience negotiating, pricing, and quoting works.

**Desired Skills**:

- Operational, construction or management experience with small vessels, ideally power boats
- Understanding of the superyacht market
- Experience with Sage 200
- Exposure to customs processing

**In return Pascoe offer**:

- Training and development
- Private Pension
- Life Insurance and Critical Illness cover
- 25 days holiday plus bank holidays
- New waterfront offices (with access to company paddleboards)
- Optional remote working every Friday following successful completion of probationary period.

Working hours are 40 hours per week.
Monday - Thursday 08:00 - 17:30
Friday 08:00 - 15:00

**Salary**: £27,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



  • Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    About the RoleThis Aftersales Coordinator position offers an exciting opportunity to join our growing team and contribute to providing exceptional in-service support to our global clientele. Key ResponsibilitiesDevelop and implement effective aftersales strategies to ensure customer satisfaction and loyalty.Coordinate refit projects, including logistics,...


  • Southampton, United Kingdom SY Recruitment Full time

    SYR are supporting a prolific client who are an award-winning superyacht tender builder. We are seeking an experienced Aftersales professional to become an integral part of their expanding team. We are looking for an enthusiastic, reliable, and diligent individual. Excellent written and verbal communication and interpersonal skills are essential, as the...

  • Aftersales Coordinator

    2 months ago


    Southampton, United Kingdom CV-Library Full time

    SYR are supporting a prolific client who are an award-winning superyacht tender builder. We are seeking an experienced Aftersales professional to become an integral part of their expanding team. We are looking for an enthusiastic, reliable, and diligent individual. Excellent written and verbal communication and interpersonal skills are essential, as the...


  • Southampton, Southampton, United Kingdom SY Recruitment Full time

    At SY Recruitment, we are seeking a highly skilled Marine Service Coordinator to join our team. This role offers an exciting opportunity for someone with technical experience in the marine sector and a passion for delivering exceptional customer service.The ideal candidate will be responsible for coordinating aftersales activities, including warranty...


  • Southampton, Southampton, United Kingdom Institute of the Motor Industry. limited Full time

    Aftersales Warranty Claims Coordinator PositionThe Institute of the Motor Industry. limited is looking for an experienced Aftersales Warranty Claims Coordinator to join its team in Southampton.Estimated Annual Salary:£30,000 - £40,000 (dependent on experience)About the Job DescriptionThis is a great opportunity for someone with experience in warranty and...


  • Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    About the RolePembrook Resourcing is currently seeking a Workshop Logistics Coordinator to oversee the efficient operation of our client's aftersales department. As a Workshop Controller, you will play a pivotal role in maintaining high standards of customer satisfaction and service delivery.Your key responsibilities will include managing workshop resources,...


  • Southampton, Southampton, United Kingdom CV-Library Full time

    Pembrook Resourcing is seeking an experienced Service Team Coordinator to join their client's aftersales department. As a Workshop Controller, you will be responsible for ensuring the smooth and efficient operation of the workshop, including calculating and managing workshop resources and monitoring staff and workshop performance.The ideal candidate will...


  • Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Job DescriptionPembrook Resourcing is currently seeking a highly skilled Workshop Controller to join their client's aftersales department. As a Workshop Controller, you will play a pivotal role in ensuring the smooth operation of the workshop, managing resources, and overseeing daily activities.The ideal candidate will have prior experience in a similar...


  • Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    Role RequirementsTo succeed in this Aftersales Coordinator role, you should possess:Strong communication and organizational skills.Ability to develop and implement effective aftersales strategies.Experience in project management, preferably in the marine industry.Excellent time management and prioritization skills.$70,000 - $85,000 per year (dependent on...


  • Southampton, Southampton, United Kingdom The Solution Automotive Recruitment Full time

    Job Summary: We are seeking an experienced Service Operations Coordinator to join our team at The Solution Automotive Recruitment. The successful candidate will have a strong background in aftersales administration, including warranty claims, invoice preparation, and account management. The ideal candidate will be highly organized, have excellent...


  • Southampton, Southampton, United Kingdom Marine Resources Recruitment Ltd Full time

    Company OverviewWe are a distinguished manufacturer of award-winning superyacht tenders. Our global clientele expects top-tier in-service support. Job DescriptionHandle incoming aftersales and warranty inquiries, develop comprehensive support plans, and provide clear timelines for resolution.Manage refit projects from start to finish, including logistics,...


  • Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Job OverviewPembrook Resourcing is seeking an experienced Workshop Controller to join their client's aftersales department. This role plays a crucial part in ensuring the smooth and efficient operation of the workshop.The ideal candidate will possess strong technical knowledge, gained in the retail motor industry, as well as previous management experience in...


  • Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

    WeRecruit Auto Ltd invites applications for a Service Advisor position in Southampton. The successful candidate will receive a competitive salary package, with an estimated annual salary ranging from £27,000 to £35,000, including bonus opportunities.Job Description:Greeting customers into the Service departmentCoordinating vehicle collection or...


  • Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

    We are looking for a talented Service and Maintenance Coordinator to join our Aftersales Contact team in Southampton. The ideal candidate will have experience of working in a similar role and excellent customer service skills.Job Description:Responsibility for inbound service and maintenance bookingMaking outbound calls to existing customersProducing service...

  • Retail Sales Advisor

    7 months ago


    Southampton, United Kingdom Hendy Group Full time

    Driven? Ambitious? Passionate about what you do? Prepared to be an expert in your field? If you’ve answered yes to all of these then we have an exciting and rewarding career just waiting for you. We have an excellent opportunity to join our Sales team at Nissan in Southampton. **The Rewards**: As well as a competitive salary and performance related bonus,...