Product Support Engineer Coordinator/Field Service Engineer Coordinator

1 week ago

Glasgow, United Kingdom TXM Recruit Full time

Looking to get into the booming rail sector? Have experience with Diesel products? Enjoy working out in the field?

We require a Product Support Engineer Co-ordinator/Field service Co-ordinator to work for a Rail engineering company around The Central Belt area of Scotland, the individuals will receive full training on the company product, but must have exposure to Diesel Products. Experience in a Rolling Stock role would be advantageous. This will be a home based position with travel across Scotland (Approx 605 travel Mainly Glasgow, Edinburgh and Inverness).

The role has a Competitive Salary Dependant on Experience for a 45 hour week working Monday to Friday, the role includes Van and fuel paid as well as accommodation if required to stay away on jobs and has an additional paid on call element.

KEY RESPONSIBILITIES
•    Organise and supervise the day-to-day provision of installation and servicing/warranty support for products, including test, analysis, presentation techniques and other necessary skills to achieve product introduction, commissioning and “In Service” support throughout the equipment’s life.
•    Ensure that PSEs, Technicians or contractors are implementing appropriate modification programmes on Company products. The scope of this activity includes initial planning and preparation of work (tools, parts, competency of team etc.), day to day liaison with customers and keeping accurate, concise records of work completed.
•    Working with the Project Management team on site or at depots to deliver projects within the budget and on time.
•    Identify & review revenue opportunities and report to the Field Service Operations Manager and Lead Project Manager
•    Deal with complaints made by customers, stepping in and supporting as necessary. Escalating at the earliest opportunity as required
•    Provide technical support for OE Contracts and aftermarket sections, as part of the Intelligent Asset Management Team.
•    Compile or process reports etc. generated by PSE’s, Technicians or contractors, as defined by company procedures.
•    Report general industry intelligence and competitor activity (technical and commercial) to the Field Service Operations Manager and Lead Project Manager
•    Maintain discipline, timekeeping and housekeeping on Depots or Production environments in line with IT systems.
•    Monitor the team’s work activity, output and understand issues and priorities that may impact efficient delivery

ROLE CRITERIA
•    Mechanical and/or Electrical Experience/Qualifications
•    Experience or exposure to a supervisory position is essential
•    Some Electrical Experience (Desirable)
•    Rolling Stock Experience (Desirable)
•    Diesel product Experience (Engines etc)
•    Aptitude for good Fault finding skills
•    Ability to compile technical Reports
•    Ability to drive and willingness to stay away from home on occasion
•    Valid Drivers Licence

If you are looking for your next opportunity and feel the above applies to yourself, please click and apply for more details

Successful applicants will be required to pass Medical Drug & Alcohol Screenings prior to starting any work within the sector

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