It Support Trainee

3 weeks ago


Birmingham, United Kingdom Ba Training And Recruitment Limited T-A Localjobs4U Full time

We are an innovative and growing company located in the heart of Birmingham, specialising in delivering high-quality IT solutions.
We are excited to offer an excellent opportunity for a Trainee IT Support professional to join our dynamic team.
No previous experience is required, as we provide comprehensive training and development for the right candidate.
This is an ideal starting point for launching a rewarding IT career with strong support and opportunities for growth.
Role Overview As a Trainee IT Support professional, you will act as the first point of contact for technical assistance within the organisation.
Your responsibilities will include supporting users, resolving technical issues, and contributing to the upkeep of our IT systems.
Working closely with our experienced IT team, you will gain valuable skills to build a successful career in IT support.
Key Responsibilities Respond to IT support queries from colleagues, both remotely and on-site.
Diagnose and resolve hardware, software, and network issues.
Assist in setting up user accounts, devices, and applications.
Help maintain and manage IT equipment, including laptops, printers, and office devices.
Learn and follow IT support processes and industry best practices.
Accurately document technical issues, solutions, and updates in the helpdesk system.
Support the IT team on projects and technical improvements.
Skills & Attributes No prior IT experience required, but a strong passion for technology is essential.
Excellent communication skills with a customer-focused approach.
Strong problem-solving abilities and a proactive attitude to learning.
Ability to work effectively in a team and independently when necessary.
Basic knowledge of Microsoft Office (Word, Excel, Outlook) is advantageous.
Highly organised with great attention to detail.
What We Offer Comprehensive training and on-the-job support.
Mentorship from experienced IT professionals.
Career progression opportunities within a growing organisation.
Competitive salary and a benefits package.
Convenient Birmingham location with excellent transport links.
How to Apply If you are enthusiastic about starting your IT career and eager to learn, we would love to hear from you
Please submit your CV and a brief cover letter outlining your interest in the role.
Take the first step towards a successful future in IT support with us in Birmingham.
TPBN1_UKTJ



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