Customer Service Advisor

3 weeks ago


Stretford, United Kingdom Exide Group Full time

We are looking for a Customer Service Advisor to join our team.
To be the face of GNB After Sales Service to our customers by answering emails, phone calls and progressing inbound customer requests for service engineer visits.
Be responsible for planning and scheduling service engineer visits in a logical geographical order ensuring compliance to customer SLA's.
Administering the results of completed service engineer visits and taking necessary actions to progress these interventions to completion/invoice.
Customer Service Advisor Responsibilities: Working on a busy front line customer service desk handling inbound communications with customers, suppliers, engineers and internal, mostly by email but also by phone.
Prompt creation of inbound service intervention requests using our dedicated After Sales Service Software, built on salesforce.com platform.
Planning and scheduling of service engineer's daily workload based on inbound calls, pre-contracted visits, ensuring that all visits are attended promptly and in line with customer SLA's.
Ensuring that the planning of service engineer interventions is efficient, and that driving time is as low as possible between visits.
Where required, subcontract inbound service requests to third parties and ensure that they are attending visits as required and following up with them for any necessary actions arising from these visits.
To ensure that customer SLAs are understood and adhered to escalating to Line Manager if KPI's are at risk of not being met.
Ensuring that you work efficiently with respect to processing attended service interventions, by ensuring that any further actions (ordering further spare parts, arranging return visits, generating quotations for repairs, and obtaining agreement from customers to pay for completed work carried out).
Coordinate and plan the installation of newly supplied products by working in conjunction with the sales department.
Timely management of the inbound customer mailbox ensuring that all inbound emails are handled and responded to within 4 hours of arrival.
Generating customer-facing reports from the After Sales Service software detailing work that we have carried out, reading and interpreting the service engineers feedback and ensuring that the report is translated into an acceptable format.
Management of spare part ordering, achieved by understanding service engineer feedback identifying what is required and where applicable either ordering the spare parts via the After Sales Service software or issuing quotation for customers to purchase these.
Where required and identified by the service engineer organize collections of waste and/or spare parts from customers' sites with our internal supply chain team.
To be able to handle and understand many different processes, particularly for customers, which may require the same task to be handled in slightly different ways.
Contribute to accuracy by ensuring that all spare parts the service engineer reports are accurately consumed using the After Sales Service software and reporting any anomalies to Service Management.
To ensure that contract visits which are usually set to a defined frequency/schedule are planned, attended and visited in line with both contract expectations and customer expectations, reporting any exceptions to Line Manager.
To be a team player, being flexible with duties within the department directed by Line Manager to support colleague periods of absence.
Ensuring that any service engineer reported sickness is escalated to Service Management.
Customer Service Advisor Requirements: 2 to 5 years' experience of working in a field service organization dealing with field-based engineers alongside external customers.
Educated to GCSE, A-Level or equivalent.
Confident ability to use Microsoft Office 365 package including Outlook, Word, Excel, PowerPoint, SharePoint.
The use of salesforce.com would be advantageous but not essential.
Be able to offer good customer service levels to external customers and can problem solve and use initiative with any challenges which arise.
Understand service engineers capabilities ensuring that engineers are scheduled to visits they can competently perform.
Must have good geographical knowledge of the United Kingdom.



  • Stretford, United Kingdom This Is Alexander Faraday Recruitment Full time

    Are you looking for a varied customer facing / customer service role?Do you have a passion for customer service?Are you looking for a company that will train and support you, even if you don't have lots of experience?If so, then it would be worth you reading on…… Our client is an international manufacturer with a large car service and showroom, based in...


  • Stretford, United Kingdom Exide Group Full time

    Job Description We are looking for a Customer Service Advisor to join our team.To be the face of GNB After Sales Service to our customers by answering emails, phone calls and progressing inbound customer requests for service engineer visits.Be responsible for planning and scheduling service engineer visits in a logical geographical order ensuring compliance...


  • Stretford, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Administrator / Customer Service Advisor vacancy:Salary: Paying up to £27,000 per annumHours: Monday to Thursday 8.30am – 5.30pm, Fridays 8.30am – 4.15pm. No weekends. Permanent role  I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Manchester area.As a Bodyshop Advisor you...


  • Stretford, United Kingdom CV-Library Full time

    Bodyshop Administrator / Customer Service Advisor vacancy: Salary: Paying up to £27,000 per annum Hours: Monday to Thursday 8.30am – 5.30pm, Fridays 8.30am – 4.15pm. No weekends.  Permanent role  I have an exciting opportunity for an experienced Bodyshop Advisor to join a leading Accident Repair Centre in the Manchester...


  • Stretford, United Kingdom Leaders Romans Group Full time

    LRG is one of the largest multi-faceted property companies in the UK.Our brands include Leaders, Romans, Boyer,  Gibbs-Gillespie, Moginie James, Portico, Scott Fraser, Stirling Ackroyd, The Acorn Group, And Co, Revolution, Dunlop Heywood, Mortgage Scout, Bode Insurance Solutions, Glide  and Hoses Rhodes, Dickson.All of which are supported by a centralised...

  • Service Advisor

    3 weeks ago


    Stretford, United Kingdom Octane Recruitment Full time

    Service Advisor - Sale Salary - Up to £28,000 Basic + Bonus OTE 35k Days - Monday - Friday, 8:30am - 5:30pm, Saturdays on a rota Ref - OC19213 We have a new job vacancy available for a Service Advisor in Sale. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential....

  • Service Advisor

    1 month ago


    Stretford, United Kingdom CV-Library Full time

    Service Advisor - Sale Salary - Up to £28,000 Basic + Bonus OTE 35k Days - Monday - Friday, 8:30am - 5:30pm, Saturdays on a rota Ref - OC19213 We have a new job vacancy available for a Service Advisor in Sale. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning...

  • Service Advisor

    4 weeks ago


    Stretford, United Kingdom Octane Recruitment Full time

    Service Advisor - SaleSalary - Up to £28,000 Basic + Bonus OTE 35k Days - Monday - Friday, 8:30am - 5:30pm, Saturdays on a rota Ref - OC19213We have a new job vacancy available for a Service Advisor in Sale. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My...


  • Stretford, United Kingdom Pontoon Full time

    OB TITLE: Transport Customer Service Advisor - 12 months Contract SALARY: £13.49 per h LOCATION: Manchester HOURS : Full-time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, our office in Manchester.We'll just need your commitment to 35 hours across Mon-Fri (8.00am-6pm).About this...

  • Service Advisor

    3 weeks ago


    Stretford, United Kingdom Purely Automotive Recruitment Ltd Full time

    Job Description Purely Automotive Recruitment Ltd offers an excellent opportunity for a motivated and enthusiastic Service Advisor to join our client based in Altrincham, Greater Manchester.We are requiring an experienced Service Advisor who can provide outstanding customer care and be the vital link between our clients customers and the workshop.You will...

  • Service Advisor

    3 weeks ago


    Stretford, United Kingdom Purely Automotive Recruitment Ltd Full time

    Purely Automotive Recruitment Ltd offers an excellent opportunity for a motivated and enthusiastic Service Advisor to join our client based in Altrincham, Greater Manchester.We are requiring an experienced Service Advisor who can provide outstanding customer care and be the vital link between our clients customers and the workshop.You will inform and consult...


  • Stretford, United Kingdom Search Full time

    Sales and Renewals Advisor Location: Manchester City Centre Salary: £24.7k OTE up to £28,000 Hours: Monday to Thursday 09:00am - 5:30pm, Friday 10am - 4pm - NO WEEKENDS!The Benefits of the Sales and Renewals Advisor Competitive starting salary Uncapped commission (Realistic OTE £28,000) 25 days holidays + Bank holidays + extra holidays up to 11 days!Life...


  • Stretford, United Kingdom HSS Hire Full time

    As a Customer Support Advisor with us, you'll be an integral part of a dedicated team that focuses on delivering outstanding customer service. Your primary responsibilities will include handling tasks in a timely manner, strong accurate communication when handling customer's details all while providing outstanding customer service and exceeding our...

  • Customer Advisor

    7 months ago


    Stretford, United Kingdom TUI Full time

    Crystal Ski Holidays is the UK&I most recommended ski company. For us the mountain is everything - we love it as much as our customers do. We’re enthusiastic, fun, approachable and experts on ski. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them As a Customer Advisor, you’ll be a...

  • Customer Advisor

    7 months ago


    Stretford, United Kingdom TUI Full time

    Crystal Ski Holidays is the UK&I most recommended ski company. For us the mountain is everything - we love it as much as our customers do. We’re enthusiastic, fun, approachable and experts on ski. We work hard for our customers to ensure they can easily choose, book and experience the best possible holiday for them As a Customer Advisor, you’ll be a...


  • Stretford, United Kingdom Halfords Full time

    Age 21+ £11.64 per hour Under 21 £8.80 per hour Love all things motoring?Great with customers?Your knack with customers and boundless enthusiasm for cars is what will lead you to success in this role.Ideally, you'll already have some experience of fitting car parts, even as a hobby.Either way, we have training in place to get you the skills you need –...

  • Service Advisor

    3 days ago


    Stretford, United Kingdom The Solution Auto Full time

    Service Advisor - Sale area Franchised Motor Dealership Salary: Basic - £27,300 OTE - £35,000 Hours: Mon - Fri - 8.00am - 5.00pm/8.00am - 6.00pm (42.5 hour working week) Sats - 9.00am - 2.00pm (1 every other month) The Job: - Communicate clearly with customers & colleagues.- Adopt new digital systems and processes as part of our digitalisation strategy.-...

  • Protection Advisor

    2 weeks ago


    Stretford, United Kingdom MERJE Ltd Full time

    Protection Advisor £32,000 Location: Manchester/ Hybrid role - 2 days a week in the office MERJE is seeking a talented Protection Advisor for a leading insurance company. This role offers an exciting opportunity to provide exceptional customer service and advice on life insurance products. The ideal candidate will have strong financial services experience...


  • Stretford, United Kingdom Daisy Corporate Services Full time

    Location: Manchester (M16) - Salary: £22,308 per annum - Contract Type: Permanent, Full Time - Working Style: Hybrid - Working Pattern: 08:30 - 17:00 - Mon to Fri **What does a day look like for you here?** The team receives a wide range of questions from our customers, from general queries to complex billing and payment issues. To be successful, you’ll...


  • Stretford, United Kingdom Daisy Corporate Services Full time

    Location: Birstall (WF17) or Manchester (M16) - Salary: Up to £23k per annum - Contract Type: Permanent, Full Time - Working Style: Hybrid (4 days from home, 1 day in office) - Working Pattern: 7.5-hour shift between 7am - 7pm ***Important** **What does a day look like for you here?** Working on **hybrid** basis, you'll be part of a friendly team that...