Customer Service Advisor

4 weeks ago


Stretford, United Kingdom Exide Group Full time

Job Description We are looking for a Customer Service Advisor to join our team.
To be the face of GNB After Sales Service to our customers by answering emails, phone calls and progressing inbound customer requests for service engineer visits.
Be responsible for planning and scheduling service engineer visits in a logical geographical order ensuring compliance to customer SLA's.
Administering the results of completed service engineer visits and taking necessary actions to progress these interventions to completion/invoice.
Customer Service Advisor Responsibilities: Working on a busy front line customer service desk handling inbound communications with customers, suppliers, engineers and internal, mostly by email but also by phone.
Prompt creation of inbound service intervention requests using our dedicated After Sales Service Software, built on salesforce.com platform.
Planning and scheduling of service engineer's daily workload based on inbound calls, pre-contracted visits, ensuring that all visits are attended promptly and in line with customer SLA's.
Ensuring that the planning of service engineer interventions is efficient, and that driving time is as low as possible between visits.



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