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Assistant Technical Officer

1 month ago

Exeter, United Kingdom Chime Social Enterprise Cic Full time

Job summary Senior Assistant Technical Officers are performing a well-defined, yet vital role within the service.
This roleis still relatively new nationally and there have not been recognised E&T pathways that departments aremandated to follow.
In the future service it is expected that Audiology Assistant(s) will have completed anNVQ type qualification and if seeking advancement perhaps working towards an NHS foundation degree.Audiology Assistant(s) have a limited degree of autonomy within a defined scope of practice and will alwayshave audiologists on-site or available by telephone with whom they will be able to liaise.Task may be of limited scientific complexity but the human touch is no less important than for any othergrade within service and the work is integral to a smooth-running service Main duties of the job Patient Interaction and CareYou will be the first point of contact for patients, providing a welcoming and empathetic environment.
Responsibilities include preparing patients for hearing assessments and treatments, offering basic guidance on hearing aids (such as cleaning and maintenance), and supporting face-to-face interactions.
Your ability to provide holistic, patient-centered care will be essential in fostering positive outcomes.Administrative SupportYou will manage administrative tasks such as scheduling appointments, maintaining accurate patient records, and handling stock and logistics of hearing aids and accessories.
By working closely with the Stock and Logistics Lead, you will ensure the timely availability of resources.
Additionally, you will generate operational reports and contribute to maintaining the centre's efficiency.Collaboration and TeamworkThis role requires active collaboration with audiologists, reception staff, and other team members to deliver optimal patient care.
Sharing best practices, supporting colleagues, and demonstrating flexibility in your approach will be vital to fostering a cohesive and productive team environment.Innovation and Continuous ImprovementYou will actively seek opportunities to improve patient care and operational processes, supporting the implementation of innovative ideas.
By contributing to efficiency and service improvements, you will play a crucial role in maintaining the high standards of the Chime Hearing Centre.
About us Working as a social enterprise offers Chime staff, as owners, the unique opportunity to not only improve their own working environment but to also have significant input into how audiology services are delivered locally.
We have the freedom to optimise use of our budget for our patients in a way that ensures the highest quality of service that has longevity in providing audiology services free at the point of delivery for patients of all ages into the future.
Chime is passionate about delivering an efficient and innovative service to patients and look forward to expanding our team with audiologists and support staff who share this vision and our values.We can offer:A friendly and supportive team.
Membership of Perkbox offering a broad range of discounts Free life insurance NHS Pension The opportunity to become part of our employee engagement group contributing to the development of the service The chance to work with a vibrant team in the great location of ExeterWe would really appreciate applications from candidates in line with our company values:C = Collaboration - working in true partnership to provide the optimal outcomeH = Holistic -caring about and understanding the implications of our interactionsI = Innovative -being open to new opportunities in meeting our purpose and visionM = Motivated -passionate about bringing our best to every situationE = Excellence -striving for the highest quality of service Job description Job responsibilities Job Purpose:As an Audiology Assistant at Chime Hearing Centre, you will support the delivery of high-quality hearing care services to patients.
Working within a collaborative and multidisciplinary team, your role will involve providing both clinical and administrative assistance to ensure seamless patient experiences.
Guided by our core values of Collaboration, Holistic care, Innovation, Motivation, and Excellence (, you will help identify areas for efficiency and improvement while striving to deliver outstanding patient care.Key ResponsibilitiesPatient Interaction and CareYou will be the first point of contact for patients, providing a welcoming and empathetic environment.
Responsibilities include preparing patients for hearing assessments and treatments, offering basic guidance on hearing aids (such as cleaning and maintenance), and supporting face-to-face interactions.
Your ability to provide holistic, patient-centered care will be essential in fostering positive outcomes and patient satisfaction.Administrative SupportYou will manage administrative tasks such as scheduling appointments, maintaining accurate patient records, and handling stock and logistics of hearing aids and accessories.
By working closely with the Stock and Logistics Lead, you will ensure the timely availability of resources.
Additionally, you will generate operational reports and contribute to maintaining the centre's efficiency.Collaboration and TeamworkThis role requires active collaboration with audiologists, reception staff, and other team members to deliver optimal patient care.
Sharing best practices, supporting colleagues, and demonstrating flexibility in your approach will be vital to fostering a cohesive and productive team environment.Innovation and Continuous ImprovementYou will actively seek opportunities to improve patient care and operational processes, supporting the implementation of innovative ideas.
By contributing to efficiency and service improvements, you will play a crucial role in maintaining the high standards of the Chime Hearing Centre.Skills, Attributes, and ValuesMotivation: Demonstrates a proactive and passionate approach to delivering the best outcomes in every situation.Collaboration: Excels in teamwork and values partnerships to achieve shared goals.Holistic Care: Understands the broader impact of healthcare interactions on patients' lives.Innovation: Embraces new ideas and opportunities to enhance services and meet organisational goals.Excellence: Committed to maintaining and delivering the highest standards of quality and care.Key RelationshipsYou will work closely with the Chime Hearing Centre Manager and receive support from the following:ATO LeadStock and Logistics LeadOperations ManagerChime Hearing Centre Reception StaffCollaboration with audiologists will also be a key part of your day-to-day responsibilities to ensure seamless and high-quality patient care.What We OfferSalary: Band 3NHS Pension Scheme: Secure and comprehensive pension benefits.Perkbox: Access to discounts, perks, and wellness resources to enhance your quality of life.Life Insurance: Providing peace of mind for you and your family.Working HoursFlexibility in working hours is essential to accommodate the needs of patients.
While the role is primarily during regular working hours, occasional evening or weekend shifts may be required with prior notice.Person SpecificationEssential Qualifications and Experience:GCSEs (or equivalent) in English and Maths.Strong administrative and organisational skills.Basic IT proficiency, including familiarity with Microsoft Office.Experience in a patient-facing role (preferred but not essential).Desirable Skills:Previous experience in healthcare or audiology settings.Familiarity with hearing aid technology and processes related to patient care.Personal Qualities:Empathetic and patient-focused approach to work.Strong communication and interpersonal skills to engage effectively with patients and colleagues.Ability to work independently and manage time effectively.Flexibility and adaptability to support dynamic and evolving priorities.Join Our TeamAt Chime Hearing Centre, you will become part of a dedicated and passionate team focused on delivering excellence in hearing care.
We value teamwork, innovation, and a holistic approach to service delivery.
If you are motivated to make a difference and align with our values, we encourage you to apply.
Person Specification Experience Essential Previous experience in healthcare or audiology settings.
Familiarity with hearing aid technology and processes related to patient care.
Personal Criteria Essential Empathetic and patient-focused approach to work.
Strong communication and interpersonal skills to engage effectively with patients and colleagues.
Ability to work independently and manage time effectively.
Flexibility and adaptability to support dynamic and evolving priorities.
Qualifications Essential GCSEs (or equivalent) in English and Maths.
Strong administrative and organisational skills.
Basic IT proficiency, including familiarity with Microsoft Office.
Experience in a patient-facing role (preferred but not essential).