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Customer Care Professional

1 month ago


Manchester, United Kingdom Interquest Group Full time

Job Description Customer Care Agent Location: Manchester Airport Contract Type: Permanent Salary: £29,000 pro rata Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm) Project & role summary: Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp
These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient.
The goal?
To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights.
We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport.
This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm.
The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.
Responsibilities: Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies.