Mental Health Healthcare Support Worker

3 days ago

Royal Tunbridge Wells, United Kingdom Maidstone And Tunbridge Wells Nhs Trust Full time

Job overview An exciting opportunity for a 1 year secondment for a Booking Clerk within our Specialist Medicine CAU.We are looking for a hard working, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative.
The role involves the booking of Outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy.This is an exciting opportunity to work in this varied role.
The specialist medicine team is a friendly hardworking group of staff that work as a team they are flexible and also work independently.
If you think you have the necessary skills and experience and would like to join our team, this could be a suitable position for you.You will need to have excellent communication skills especially working with the general public, as well as being dedicated to providing an efficient and effective service.
You will be working closely with members of the Clinical Admin Unit in order to ensure patients are seen in a timely manner.
Main duties of the job Plan and coordinate outpatient clinics working in close liaison with the Senior Booking Clerk.Ability to exercise initiative, have an independent judgement and decision making with situations arising.To facilitate in service improvement to streamline a patient's journey and to ensure that the Trust delivers a quality service and gold standard of patient care.You will be IT literate, able to meet deadlines and also have an attention to detail.
Knowledge of Allscripts would be highly desirable but this is not essential, as training will be provided.
You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference Working for our organisation MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex.
We have a team of over 8,000 full and part-time staff.
We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.Would you like to work flexibly?
In the NHS, we are reminded every day of how important life is.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career.
We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients.
We are committed to being a diverse employer and strive to reflect everyone in our local communities.
We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace.
Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible.
You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)Interview Date: TBC Person specification Qualifications Essential criteria Good standard of general educationNVQ 2 or equivalent experienceGood level of written & spoken English Experience/Knowledge Essential criteria Administrative experienceCustomer service or customer care experienceExperience dealing with the public over the phoneKnowledge of Allscripts, ERS or similar systems / databasesKnowledge of waiting lists, appointments or bookings Desirable criteria NHS administration experienceKnowledge of Trust Access PolicyAwareness of National Patient Access targetsReferral to Treatment Targets Skills Essential criteria IT skills and computer literateExcellent telephone mannerAbility to manage workload

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