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Clinic Reception Supervisor

1 month ago

Mansfield, United Kingdom Sherwood Forest Hospitals Nhs Foundation Trust Full time

Job summary Join our dynamic Patient Services Team as aClinic Reception Supervisor
This part-time role offers a fantastic opportunity to gain valuable experience in patient administration and supervisory responsibilities, paving the way for future career growth.Key Responsibilities: Supervise clinic reception staff, ensuring top-notch customer service for patients attending outpatient appointments.Collaborate closely with the Associate Outpatients and Medical Records Manager and the Medical Records Supervisor to ensure smooth daily operations.Provide cross-coverage within Medical Records during annual leave periods.
What We Offer: A supportive and collaborative work environment.Opportunities for professional development and career progression.The chance to make a meaningful impact on patient care and service delivery.
If you are passionate about providing exceptional customer service and looking to advance your career in patient administration, we would love to hear from you
Apply now to become a vital part of our team.
Main duties of the job To see the full detailed job description and main responsibilities of the job please refer the job description attached.
About us Thank you for your interest in this role.Sherwood is nationally recognised as being an excellent place to work and deliver care.
We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good.
Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.Happy colleagues deliver better care.
Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression.
We do not just care for our patients; we also care for you.Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation.
We would love you to join us.
Job description Job responsibilities To see the full detailed job description and main responsibilities of the job please refer the job description attached.
Person Specification Knowledge Essential Computer literate, with 1 year experience of using a keyboard Knowledge of PAS and NHS in general, ideally at least 3 years Excellent communication skills Desirable RSA11 or ECDL Qualifications Essential Good general education including English GCSE at grade C or above (or equivalent).
IHRIM certificate or equivalent or willingness to complete Desirable NVQ in Customer Care Further Training Desirable Supervisory training including HR Contractual Requirements Essential Regular attendance and willingness to work flexibly in terms of hours as necessary and across the different sites of the trust Experience Essential 2 year minimum clerical experience 1 year customer care experience Desirable Supervisory experience