Customer Services Administrator

3 days ago


Ledbury, United Kingdom Hewett Recruitment Full time

Customer Service Administrator If you are detail-oriented, organised, and passionate about delivering excellent customer service this would be a great opportunity to join as Customer Service Administrator within the Customer Services team.
Some key responsibilities will include (but not be limited to):: Process orders and related paperwork promptly and accurately.
Handle customer inquiries and orders through phone and email.
Manage customer amendments, from sales orders to dispatching and invoicing.
Maintain up-to-date customer records and ensure smooth coordination with other departments.
Manage online customer portals, ensuring information is up-to-date and accurate.
Support the team with filing, archiving, and administrative duties.
Ensure smooth handling of product returns and manage customer complaints until resolution.
Skills and experience required: Strong administrative experience.
IT proficiency, including Microsoft Office (Excel, Word, PowerPoint).
Experience using customer portals for administration tasks.
A hands-on, team-oriented approach with excellent communication and customer service skills.
Based in Ledbury, this position is fully office based Mon - Fri 8.30am - 5.00pm and 4.30pm finish on Friday.
Salary - £23,500 TPBN1_UKTJ



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