Consumer Intermediary Support Adviser

3 weeks ago


Stretford, United Kingdom Bupa Full time

Job Description:Customer Intermediary Support AdvisorBupa Place (Salford Quays, M50 3SP)PermanentMonday to Friday between hours of 8am and 5pmSalary £24,200 per annum Advert closes Friday 13th December 2024We make health happenIn our contact centres, you'll be the ears and voice for our customers.
Every call is different, but you'll have the opportunity to touch the lives of strangers every day.We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.How you'll help us make health happenConsumer Intermediary is a dynamic and varied area of the business, responsible for its significant contrition to Bupa's overall growth and retention of Consumer PMI segment.
In this role you'll be required to facilitate and resolve general and wide-ranging product queries from our intermediary partners: developing sound understanding of their requirements while interpreting individual client needs.Develop and maintain a sound understanding of our consumer products, processes and business requirementsAnswer and resolve a wide range of incoming telephone and email inquiries from intermediary partnersAssist intermediaries with Bupa Consumer Intermediary Portal quoting toolDiscuss renewal premium increases and produce accurate quote alternativesSupport Business Development Managers and other internal and external stakeholdersMaintain and improve strong internal and external relationshipsKey Skills/Qualifications needed for this role:Excellent problem-solving skills and an analytical and enquiring mindPC literate with good working knowledge of SWIFT, MS OfficeBrilliant verbal and written communication and organisational skillsMeticulous attention to detailUnderstanding of TCF principles and demonstrate commitment to Service ExcellenceAbility to build and maintain strong relationships and create an extensive network of contacts both internal and externalAbility or desire to work in a target driven environment and motivated to exceed targets and deliver resultsBenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlementBupa Staff Health Trust - You can opt into our bespoke healthcare cover that provides medical insurance for you and your family.Wagestream - Have early access up to 40% of your earned wages within minutes.Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**Parental Leave - We have schemes for adoption, birth parents and co parentsExtensive L&D program including internal development and access to apprenticeshipsFree health assessments every 2 years to support both body and mindEmotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.Why Bupa?We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.



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