2Nd Line Support Technician

3 weeks ago

Norwich, United Kingdom Acora Limited Full time

About Acora Weve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago.
As champions of premium experience-led IT services, it is who we are.
We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations.
And in response to our customers changing needs, and the growing threats we all face, weve massively strengthened our well-established cyber security capabilities.
Our mission is to unleash the potential of people through amazing IT experiences.
Role Description As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements.
Whether its over the phone, through remote assistance, or on-site at the customer offices, youll handle each challenge with efficiency and professionalism.
The position entails assisting colleagues within the department across a range of technologies and serving as the escalation point to assume responsibility for and resolving long-standing, more complex issues.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibilities To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements.
To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy To resolve cases raised through our Proactive Monitoring system Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs Achieving individual KPIs and in turn contributing to the success of the department Attending customer premises when required, this could include troubleshooting hardware problems within Servers or Network Infrastructure such as RAM, motherboards or Hard Drive Failures Attending ICT meetings with Account Managers to provide technical advice and guidance to customers Raising opportunities with Account Managers to drive forward customer infrastructure enhancements and being proactive with recognising areas of improvement Administrating, configuring, and managing customer backup systems Administrating, configuring, and managing core network infrastructure of customer equipment Working with supplier support contacts to resolve complex technical issues Taking ownership of cases escalated within the department that require enhanced technical knowledge Creating and updating Knowledge Base Articles to share knowledge between team members and the wider organisation Taking an active part in the development of the department by suggesting improvements to working procedures in line with our ISO accreditation's Key Skills Proven experience supporting, maintaining and configuring Desktop Devices and Windows Server Environments Experience with Microsoft Server Operating Systems including setup, configuration, and support Experience with Office 365 platform including setup, configuration, and support Experience with 3CX phone systems including setup, configuration, and support Experience with RDS environments including configuration and support Experience with LANs, WANs & Internet Technologies Equal Opportunities at Acora Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age.
We hire our people on the basis of qualifications, merit, skills, and business need.
Acora is a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.
Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact.
We look forward to welcoming you to our team
TPBN1_UKTJ

  • 2nd Line Support Technician

    4 weeks ago

    Norwich, United Kingdom CV-Library Full time

    2nd Line Support Technician Norwich Are you someone who enjoys working in a fast paced environment in a customer facing role? Resolving a variety of 1st/2nd Line level tickets, and contributing toward exciting projects? We are seeking an experienced 2nd Line Technician to resolve 1st and , resolving issues remotely and at client sites when required. This...

  • 2Nd Line Technician

    2 weeks ago

    Norwich, United Kingdom Senitor Associates Limited Full time

    2nd Line Technician // Norwich - £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients.This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and advance their...

  • 2nd Line Support Technician

    6 days ago

    Norwich, United Kingdom Tec Partners Full time

    2nd Line Support TechnicianNorwich Are you someone who enjoys working in a fast paced environment in a customer facing role? Resolving a variety of 1st/2nd Line level tickets, and contributing toward exciting projects? We are seeking an experienced 2nd Line Technician to resolve 1st and , resolving issues remotely and at client sites when required. This will...

  • 2nd Line Technician

    3 weeks ago

    Norwich, United Kingdom Senitor Associates Limited Full time

    2nd Line Technician // Norwich - £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients. This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and advance...

  • 2Nd Line Technician

    2 weeks ago

    Norwich, United Kingdom Senitor Associates Limited Full time

    2nd Line Technician // Norwich - £28-33K Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients.This role presents an exciting...

  • 2nd Line IT Support Technician

    2 months ago

    Norwich, United Kingdom CV-Library Full time

    2nd Line IT Support Technician Permanent Norwich (Hybrid) £28,000 - £36,000 (DOE) We are seeking a 2nd Line IT Support Technician with strong expertise in Windows Server and IT networking. The ideal candidate will  also have experience working in IT Managed Services (MSP). This is an excellent opportunity to join a well-established IT...

  • 2nd Line IT Support Technician

    2 months ago

    Norwich, United Kingdom CV-Library Full time

    Second Line IT Support Technician Permanent Norwich (Hybrid) £28,000 - £36,000 (DOE) We are seeking a skilled 2nd Line IT Support Technician with  expertise in Windows Server and IT networking.The ideal candidate will also have some experience working in IT Managed Services (MSP). This is an excellent opportunity to join a...

  • 2nd Line Technician

    3 weeks ago

    Norwich, United Kingdom CV-Library Full time

    2nd Line Technician // Norwich - £28-33K My client, a bespoke managed service provider (MSP), are looking for a strong 2nd Line Technician to join their tight knit team and provide support to their external clients. This role presents an exciting opportunity for individuals with diverse IT support experience to further develop their skills and...

  • Second Line IT Support Technician

    1 month ago

    Norwich, United Kingdom CV-Library Full time

    Second Line IT Support Technician Permanent Norwich (Hybrid) £28,000 - £36,000 (DOE) We are seeking a skilled 2nd Line IT Support Technician with expertise in Windows Server and IT networking.The ideal candidate will also have some experience working in IT Managed Services (MSP). This is an excellent opportunity to join a well-established IT...

  • 2nd Line IT Support Engineer

    6 months ago

    Norwich, United Kingdom MFK Recruitment Full time

    We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4).MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their team, who are...

  • 2nd Line IT Support Engineer

    2 months ago

    Norwich, United Kingdom MFK Recruitment Full time

    Job Description We have an excellent opportunity for a 2nd Line IT Support Engineer to join our client in Norwich (NR4). MFK Recruitment has successfully recruited 39 individuals for this well-established company in the past 5 years, 29 are still with the company too! Extremely ambitious company and they’re very interested in having individuals join their...

  • 2nd Line Support Technician

    1 month ago

    Norwich, United Kingdom CV-Library Full time

    Role Description: As 2nd Line Support Technician you will be the go-to problem solver, tackling a diverse range of customer IT support cases within our service level agreements. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each challenge with efficiency and professionalism. The...

  • 2nd Line Support

    7 months ago

    Norwich, United Kingdom Proactive IT Full time

    9506CF7 £160 - 185 per day + Inside IR35 2 nd Line Support Technician Our client is looking for a 2 nd Line support Technician to join ASAP on a contract basis. For this role you will have the below essential skills & experience. Inside IR35 5 days on site Skills/Experience Extensive 2 nd Line Support experience Monitor the IT Infrastructure...

  • Network Systems Engineer

    5 days ago

    Norwich, Norfolk, United Kingdom CV-Library Full time

    About the RoleWe are looking for a skilled Network Systems Engineer - 2nd Line Support to join our team. In this role, you will be responsible for supporting, installing, configuring and maintaining IT networks, Windows Server and Desktop technical environments.The ideal candidate will have expertise in Windows Server and IT networking, with some experience...

  • Technical Service Technician

    6 days ago

    Norwich, Norfolk, United Kingdom Tec Partners Full time

    Tec Partners is looking for a highly skilled 2nd Line Support Technician to join their team in Norwich.This is an ideal opportunity for someone who thrives in a fast-paced environment and takes pride in resolving complex technical issues.Key Skills:Exceptional customer service skills.Proven ability to work independently and as part of a team.Strong...

  • IT Support Specialist

    19 hours ago

    Norwich, Norfolk, United Kingdom Tec Partners Full time

    Company Overview:Tec Partners is a leading technology solutions provider seeking an experienced 2nd Line Technician to join our team.Estimated Salary: £25,000 - £35,000 per annum.Job Description:We are looking for a highly skilled individual to resolve 1st and 2nd Line level tickets, both remotely and on-site. This will involve planning and delivering...

  • IT Support Professional

    4 weeks ago

    Norwich, Norfolk, United Kingdom Syntax Consultancy Ltd Full time

    We are seeking a skilled 2nd Line IT Support Technician with expertise in Windows Server and IT networking. The ideal candidate will also have some experience working in IT Managed Services (MSP). This is an excellent opportunity to join a well-established IT services company, offering hybrid and immediate start. Key responsibilities include supporting,...

  • Senior IT Technician

    2 months ago

    Norwich, United Kingdom CV-Library Full time

    On behalf of our client, we are seeking an experienced 2nd Line IT Technician to join an established IT company in Norwich. As a Senior IT Technician, you will be responsible for resolving a variety of customer support tickets, ranging from second to third level. You will act as an escalation point from first line level, therefor the successful candidate...

  • Network Services Technician

    6 days ago

    Norwich, Norfolk, United Kingdom Syntax Consultancy Ltd Full time

    We are seeking a talented Technical Assistance Engineer to join our team at Syntax Consultancy Ltd. As a 2nd Line IT Support Technician, you will be responsible for providing technical assistance to our clients, including supporting, installing, configuring, and maintaining IT networks, Windows Server, and Desktop technical environments.You will have the...

  • Technical Support Specialist

    3 days ago

    Norwich, Norfolk, United Kingdom Senitor Associates Limited Full time

    Job OverviewNorwich - £28-33K Senitor Associates Limited is seeking a skilled 2nd Line Technician to provide support to their external clients.This role offers an exciting opportunity for individuals with diverse IT support experience to develop their skills and advance their careers in a bespoke managed service provider (MSP) environment.Key...