Product Support Manager Emea
8 hours ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.
Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized solutions.
Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in Germany, UK, Netherlands and France, is responsible for sales, marketing, distribution, engineering and application support for a wide product range throughout Europe, the Middle East and Africa.
Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team.
To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for aProduct Support Manager EMEA (f/m/d)Highly competent and skilled, the Product Support Manager EMEA is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.
Responsibilities include team structuring for operational effectiveness, day to day team management, increasing regional customer satisfaction for technical and applications support activities Essential Functions: Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity and individual accountabilityEfficiently schedule Sales & Applications Engineers (product to provide adequate phone, email, and chat coverage) Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues and Regional Sales Managers when significant new opportunities are identifiedWork towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvementDefine and track key performance indicators (KPIs) and report them to the appropriate stakeholdersParticipate in tradeshows and conferencesInterface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadershipQualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Your profile: Degree in engineering, physics, mathematics, or hard scienceMinimum of three (3) years experience in technical sales and/or product supportProficiency in key optical engineering and physics concepts/optics industry experience preferredKnowledge of company products, applications, capabilities and sourcing possibilitiesKnowledgeable about sales and support processesProven leadership ability to manage people, build highly effective, diverse teams and create positive working atmosphereFluent in English, additional language skills preferredStrong organization skillsAble to identify key objectives, set goals, and execute plansExcellent communication and presentation skills, both written and verbalTravel willingness (occasional visits of tradeshows and other Edmund Optics sites) What we offer: A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry.
You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit.
Edmund Optics provides a range of employee benefits alongside the salary package including: Company pension schemePrivate medical & dental insuranceExtensive training and development opportunitiesSubsidized gym membershipCycle to Work schemeCompany a lot moreThis office-based position can be located in York (UK), Mainz (Germany) or Lyon (France), depending on the candidate's preference.
-
Product Support Manager Emea
2 weeks ago
Ledston, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.The company's state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Manager Product Support Emea
3 weeks ago
Ledston, United Kingdom Edmund Optics Full timeEdmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology.Edmund Optics` state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position as being one of the largest supplier of off-the-shelf optical components and a trusted partner when it comes to customized...
-
Shopify Plus Product Manager
8 hours ago
Ledston, United Kingdom Areti Group | B Corp Full timeShopify Plus Product Manager (Anywhere in EMEA) We are seeking a highly motivated and experienced Product Manager to join our team.The ideal candidate will be responsible for overseeing multiple projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards.Key Responsibilities: Project...
-
Ledston, United Kingdom Lennox Emea Full timeABOUT THE COMPANY: Lennox EMEA, a global leader in the HVAC&R sector, operates in 46 countries with 900 employees across 3 production sites and 1 European HVAC&R Development Centre.We are committed to disability inclusion, environmental responsibility, and improving the quality of life at work.Our company fosters an inclusive culture and is dedicated to the...
-
Product Support Specialist, Emea
2 weeks ago
Ledston, United Kingdom Symplicity Full timeSymplicity is a global provider of technology solutions to Higher Education institutions.Symplicity is seeking a new Product Support Specialist to work as a member of the product support team, which works closely with client managers, product team and sales.Product Support Specialist (PSS) are the initial point of contact for clients needing support with...
-
Regional Sales Manager Emea
3 weeks ago
Ledston, United Kingdom Mercury Hampton Full timeJSMED-EXPORT2 Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Regional Sales Manager EMEA International Sales / Distribution Management Opportunity Commercial Tech Graduate into Global Sales Export Sales Medical Capital Equipment Operating Theatres Complex Engineering Systems Long...
-
Senior Health Coach Manager
8 hours ago
Ledston, United Kingdom In Product Full timeSenior Health Coach Manager – Up to £60,000 plus shares - Remote - Health Tech Experience essential.In Product is partnered with a Scale-up business who have after a period of stability and reaching profitability are experiencing a period of significant growth.This business has become the go-to partner in the B2B2C Health space, and their...
-
Staff Accountant
7 days ago
Ledston, United Kingdom Bluevoyant Full timeStaff Accountant - EMEA Location: Remote in the UK (Ability to travel to London or Leeds office as needed) BlueVoyant, a well-respected international cyber defense corporation, is seeking to hire a Staff Accountant to help scale the accounting and finance function in the EMEA region.The Staff Accountant will play an important role in the finance...
-
Emea Operations Stock Coordinator
3 weeks ago
Ledston, United Kingdom Sharkninja Full timeOur purpose is to positively impact people's lives every day in every home around the world!We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier.We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.JOB...
-
Product Manager
8 hours ago
Ledston, United Kingdom Top Recruit Full timeTop Recruit are excited to be working with a top industry tech provider who expertly streamline and enhance corporate travel management.we are seeking an Agile/JIRA expert who has Senior Product Management experience ready to shape exceptional products in a dynamic and innovative environment?What You'll Do: Define and deliver product roadmaps that align with...
-
Junior Product Manager
1 week ago
Ledston, United Kingdom Protect Group Full timeJob Description Job Title: Junior Product Manager Location: Leeds - UK (Principly office based with scope for hybrid) Department: Product & Marketing Reports To: Product Owner About Us: Protect Group offers innovative technology products and services that are designed to enhance customer experience, boost loyalty and drive revenue growth across...
-
Junior Product Manager
3 weeks ago
Ledston, United Kingdom Protect Group Full timeJob Title: Junior Product Manager Location: Leeds - UK (Principly office based with scope for hybrid) Department: Product & Marketing Reports To: Product Owner About Us: Protect Group offers innovative technology products and services that are designed to enhance customer experience, boost loyalty and drive revenue growth across different...
-
Junior Product Manager
2 weeks ago
Ledston, United Kingdom Protect Group Full timeJob Title: Junior Product Manager Location: Leeds - UK (Principly office based with scope for hybrid) Department: Product & Marketing Reports To: Product Owner About Us: Protect Group offers innovative technology products and services that are designed to enhance customer experience, boost loyalty and drive revenue growth across different...
-
Product Manager
3 weeks ago
Ledston, United Kingdom Harnham Full timeProduct Manager - Financial Lending Experience This financial company are implementing a buy now pay later scheme to work with merchants to provide high ticket items on loan to their customers.The Product Manager will work within the POS and Lending team to spearhead the development of these propositions.You will manage the customer journey, customer...
-
Creative Support | Team Leader
3 days ago
Ledston, United Kingdom Creative Support Full timeCreative Support are looking for an enthusiastic and experienced Team Leader with a good understanding of learning disabilities, mental health and autism.The successful applicant will be joining a collaborative and knowledgeable team, to support the Senior Service Manager to support with the management of existing services and to support with the development...
-
Product Manager
1 week ago
Ledston, United Kingdom Harnham Full timeJob Description Product Manager - Financial Lending Experience This financial company are implementing a buy now pay later scheme to work with merchants to provide high ticket items on loan to their customers.The Product Manager will work within the POS and Lending team to spearhead the development of these propositions.You will manage the customer journey,...
-
Product Governance Manager
3 weeks ago
Ledston, United Kingdom Q Underwriting Full timeProduct Governance Manager Underwriting and Schemes The Role: To manage the U&S Division's Product Governance approach, ensuring that all products deliver good customer outcomes.To oversee the product governance process by liaising with relevant internal and external parties, ensuring compliance with our regulatory requirements and maintaining high standards...
-
Ledston, United Kingdom Oakleaf Partnership Full timeDeputy Payroll Manager - Permanent - London - Hybrid - up to £85,000 per annum Oakleaf Partnership is delighted to be partnered with a reputable company, looking for an experienced payroller, on a permanent basis.This role will be responsible for the BAU, and the leadership and management of the Payroll team, on a hybrid basis, based in their central London...
-
Lead Product Manager
3 weeks ago
Ledston, United Kingdom Nhs England Full timeJob summary This is an exciting opportunity to join the Digital Primary Care team which is at the heart of the NHS's digital transformation.We are on amissionto transform the digital technology used within Primary Care and this role provides the opportunity to have a positive impact on healthcare outcomes at huge scale.Primary Care is the first port of call...
-
Senior Product Manager
2 weeks ago
Ledston, United Kingdom Invenia Group Full timeAre you looking for a new career opportunity?Invenia Group has partnered with a leading pharmaceutical company dedicated to improving people's health and well-being through the development, manufacture, and supply of medicines.With specialist solutions, this company prides itself on their innovative approach to patient-focused care.Role responsibilities: We...