3Rd Line Technical Support

2 days ago

North Watford, United Kingdom Henderson Scott Limited Full time

3rd Line Support Engineer - Hitchin - £45K My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team.
The role will involve spending time between customer's sites providing in person support & the Hitchin office.
The ideal candidate will come from an MSP background with both onsite & Support Desk experience.
Requirements Outstanding problem-solving & troubleshooting skills.
Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
Virtualization technologies such as Hyper-V. Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs Understanding of security concepts, Cyber essentials framework, compliance and governance.
Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
Experience with PSA (Autotask preferred) & working to SLA's.
Desirable Skills & Qualifications Microsoft Certifications.
Exposure to ITIL or other ITSM framework 3rd Line Support Engineer - Hitchin - £45K

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