Junior Operational Analyst
1 week ago
Job Description:Junior Operational Analyst PermanentLondon, Staines, Manchester or LeedsHybrid working options£35.5k - £44.5k DOE and location + fantastic benefits 37.5 hours per week Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you'll have an opportunity to do work that matters.
Making a difference to the lives of our customers each and every day.The roleAs a Junior Data Analyst you will be responsible for analysing, interpreting and presenting data specific to telephony, webchat and email contact.
You will work closely with Senior Data Analysts to turn these data insights into actionable recommendations for effective decision making.You'll help us make health happen byCollect, analyse and interpret data related to telephony, webchat and email within the healthcare industryAnalyse interactions and KPI's within the healthcare service centres to identify performance gaps and to analyse how these could be addressed with the goal of improving customer satisfactionUse data to provide insights into areas for improvement and recommend strategies to operational teamsCollaborate with other analysts and cross-functional teams to identify patterns and trends in customer behaviour that could lead to better healthcare deliveryDevelop and maintain databases to store and manage critical operational dataTrack and report on key performance indicators that support the healthcare service delivery goalsDesign data dashboards and data visualizations to assist stakeholders in understanding and interpreting data trendsKey Skills / Qualifications needed for this roleProficient in at least one coding language (SQL, SAS, R, Python) and Microsoft Office suite, especially Excel and PowerPointHave experience with self-service dashboards – ideally using PowerBI/ R Markdown/Python or TableauAcademic applied knowledge of machine learning/statistical modelling techniquesMotivated to learn and stretch beyond comfort zoneAbility to prioritise and handle multiple tasks simultaneouslyAbility to work independently and as a member of a teamAbility to provide input into, feedback on, and follow a project scheduleExcellent verbal and written communication, organisational and interpersonal skillsBenefitsOur benefits are designed to make health happen for our people.
Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing.
We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:• 25 days holiday, increasing through length of service, with option to buy or sell• Bupa health insurance as a benefit in kind• An enhanced pension plan and life insurance• Onsite gyms or local discounts where no onsite gym available• Various other benefits and online discountsWhy Bupa?We're a health insurer and provider.
With no shareholders, our customers are our focus.
Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
We make health happen by being brave, caring and responsible in everything we do.
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