Incidents Business Analyst
2 weeks ago
Job Type: 12 month Fixed Term Contract Location: This role could be based in any of our offices (Edinburgh, Hitchin,Telford,Wythall and London), but can predominantly be performed in a hybrid manner.Flexible working: All of our roles are open to part-time, job-share and other types of flexibility.
We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 2nd December Salary and benefits: From £40k, plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much moreThe role As a Business Analyst within the Incident Management team your primary responsibility will be to manage incident investigation and remediation.
You will play a key role in identifying and resolving incidents, working collaboratively with cross-functional teams to ensure that customers impacted by errors are remediated effectively and in a timely manner.
This role requires strong analytical skills, stakeholder management, and a proactive approach to resolving complex problems.
You will be responsible for multiple incidents simultaneously, each with varying levels of scale and complexity.What are we looking for?- Ability to conduct thorough root cause analysis using standard methodologies such as the 5 Whys, Fishbone diagrams etc.
to uncover the underlying issues.- Capability to collaborate with stakeholders to define and agree on tap-off requirements (.
system changes, process updates, detective controls) that will mitigate further customer harm and prevent reoccurrence.- Ability to work with data analysts to clearly articulate data requirements needed to identify customers impacted during the error period.- Support in the creation of customer communications, ensuring that they are clear, concise, and tailored to the needs of each customer cohort.- An understanding of the requirement to ensure thorough documentation to provide a clear audit trail in keeping with internal governance and regulatory compliance.We want to hire the whole version of you.We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds.
If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
-
Incidents Business Analyst
3 weeks ago
Edinburgh, United Kingdom Phoenix Group Holdings Full timeJob Type: 12 month Fixed Term Contract Location: This role could be based in any of our offices (Edinburgh, Hitchin,Telford,Wythall and London), but can predominantly be performed in a hybrid manner. Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and...
-
Incident Analyst
5 months ago
Edinburgh, United Kingdom Diligenta Full timeIncident Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...
-
Cybersecurity Threat Analyst
3 weeks ago
Edinburgh, Edinburgh, United Kingdom addepar Full timeAbout UsAddepar is a leading technology and data company that empowers investment professionals to provide informed guidance to their clients. With a global presence in over 45 countries, our platform aggregates portfolio, market, and client data for over $6 trillion in assets.The RoleWe are seeking a Senior Security Operations Analyst to join our...
-
Incident Management Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Worldline Full timeWe are seeking a highly skilled Incident Management Specialist to join our team in Dalgety Bay, Dunfermline. As an Incident Management Specialist, you will play a critical role in driving ITIL incident/judgement management best practice and leading a team of analysts to ensure all service targets and quality standards are met.Key Responsibilities:Manage and...
-
Business Analyst
5 months ago
Edinburgh, United Kingdom Diligenta Full timeBusiness Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a...
-
Business Analyst
4 days ago
City of Edinburgh, United Kingdom Lorien Full timeBusiness Analyst 6 Month Contract Inside IR35 Edinburgh (once per week) Our Life and Pensions client require a Business Analyst to help support on an exciting project for an initial 6-month contract.Key Responsibilities: Managing and close all actions, opening lines of investigations Plan, tracking actions and offer full support to PMs Exp retail banking...
-
Business Analyst
1 week ago
City of Edinburgh, United Kingdom Excelloit Consultancy Services Full timeRole - Business Analyst (2 roles) Location & Rate: Edinburgh – 3 months contract Location & Rate: Glasgow – 6 months FTC Job Description Experience in business analysis, design, development, architecture, integration, production support, and project leadership.Agile Business Analyst with practical experience working across various methodologies such as...
-
Business Continuity Analyst
2 months ago
Douglas, Isle of Man, United Kingdom CV-Library Full timeOur leading Financial Services Sector Client are seeking an experienced Business Continuity Analyst as they undergo a period of tremendous growth, coupled with an challenging transformation programme. Note - this role is based on the Isle of Man, so requires candidates to either be based on the island currently or be open to relocation. The Business...
-
Business Analyst
4 days ago
City of Edinburgh, United Kingdom Iconic Resourcing Full timeJob Description Business Analyst | Edinburgh | 12 month FTC About the Role: Our client is on the lookout for a Business Analyst to join their dynamic team.This role is crucial supporting the development of products and services that align with their needs and support business growth.You will collaborate with colleagues across various business functions and...
-
Incident Manager
2 months ago
Edinburgh, United Kingdom Worldline Full timeIncident Manager Dalgety Bay, Dunfermline This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San...
-
Business Analyst Placement Programme
2 weeks ago
City of Edinburgh, United Kingdom Itonlinelearning Full timePlease note this is a training course and fees apply* What is the Business Analysis Placement Programme?Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position.This programme does involve a financial...
-
Business Analyst
2 weeks ago
City of Edinburgh, United Kingdom Iconic Resourcing Full timeBusiness Analyst | Edinburgh | 12 month FTC About the Role: Our client is on the lookout for a Business Analyst to join their dynamic team.This role is crucial supporting the development of products and services that align with their needs and support business growth.You will collaborate with colleagues across various business functions and the technology...
-
Business Analyst
4 days ago
City of Edinburgh, United Kingdom Experis Careers Full timeMy client are looking for a Business Analyst to join their business on an initial 3 month contract, Inside IR35 and on site in Edinburgh 3x per week.You will be joining to analyse processes, identify improvements, and implement solutions that enhance operational efficiency and support strategic goals.Key Responsibilities: Analyse and document current and...
-
Business Analyst
2 months ago
City of London, United Kingdom CV-Library Full timeBusiness Analyst - Leading Fashion Retailer in UK London Based - 4x a week in office based in central London Can interview ASAP Key Responsibilities of the role: Understanding, documenting, and analysing business requirements. Translating those requirements into technical analysis and functionality for projects Ownership of documentation of the new...
-
Analyst / Business Analyst
1 month ago
City of London, United Kingdom Eames Consulting Full timeJob Title: Salesforce Business Analyst Contract: 6 months (potential for extension) Location: London (Hybrid) We’re partnering with a prominent consultancy firm in London, embarking on a Salesforce transformation programme with their customer to enhance consumer experience and streamline operations. We’re seeking an experienced Salesforce Business...
-
Cyber Security Analyst
1 month ago
City Of London, United Kingdom Fruition IT Full timeJob Title: Cyber Security AnalystLocation: London, on site 3x per weekSalary: Up to £100,000 + 15% bonus Why Apply?Fruition IT are recruiting for a rapidly growing FinTech business in the Insurance space, a company that truly sells themselves. As the Cyber Security Analyst, you will play a key role in their cyber security capabilities, running day to day...
-
Cyber Security Analyst
1 month ago
City Of London, United Kingdom Fruition IT Full timeJob Title: Cyber Security AnalystLocation: London, on site 3x per weekSalary: Up to £100,000 + 15% bonus Why Apply?Fruition IT are recruiting for a rapidly growing FinTech business in the Insurance space, a company that truly sells themselves. As the Cyber Security Analyst, you will play a key role in their cyber security capabilities, running day to day...
-
Cyber Security Analyst
1 month ago
City Of London, United Kingdom Fruition IT Full timeJob Title: Cyber Security Analyst Location: London, on site 3x per week Salary: Up to £100,000 + 15% bonus Why Apply? Fruition IT are recruiting for a rapidly growing FinTech business in the Insurance space, a company that truly sells themselves. As the Cyber Security Analyst, you will play a key role in their cyber security capabilities, running day...
-
Cyber Security Analyst
1 month ago
City of London, United Kingdom Fruition IT Full timeJob Title: Cyber Security Analyst Location: London, on site 3x per week Salary: Up to £100,000 + 15% bonus Why Apply? Fruition IT are recruiting for a rapidly growing FinTech business in the Insurance space, a company that truly sells themselves. As the Cyber Security Analyst, you will play a key role in their cyber security capabilities,...
-
Senior SOC Analyst
3 months ago
City of London, United Kingdom CV-Library Full timeSenior SOC Analyst (Sentinel/QRadar) Akkodis are currently working in partnership with a leading service provider to recruit an experienced SOC Analyst with expertise of Microsoft Sentinel and QRadar to join their growing security team during an exciting period of change. Please note this is a fully remote role and you must be eligible to gain security...