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Customer Service

1 month ago

Bristol, United Kingdom Dpd Group Uk Full time

Job Description We are currently recruiting a Credit Management Clerk - Duties and Taxes to strengthen our Credit Management Team.
You will administer the associated processes to collect duty & tax payments from customers and receivers in order to customs clear imported and exported parcels for delivery.
Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met.    Other duties include; Administering the recovery invoicing of duties and taxes paid on behalf of our customers to aid the customers clearance and subsequent delivery of exported parcels Investigating customer invoice queries against clearly defined policies and administering credit notes where appropriate.
Managing accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms Contacting receivers to prompt them to make payment of any duties and taxes to aid the customers clearance and subsequent delivery of imported parcels.
Facilitate the set up of receiver deferment accounts to aid the customers clearance and subsequent delivery of imported parcels.
Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met      Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
Complete ad hoc tasks in relation to the above when appropriate Qualifications We are looking for a customer focused individual who has a background of fast paced customer service and/or credit management (credit control) based roles.  You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.  You will be polite and professional at all times and have a willingness to go the 'extra mile' to exceed customer expectations.
We will also expect you to have; The ability to work as a team player and on your own initiative Excellent administration skills with the ability to use Microsoft Office / Google programmes Demonstrate high levels of self-motivation and initiative to effectively problem solve.  Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
Additional Information About our benefits: We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day.
It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability.
To name but a few… Holiday trading Enhanced maternity and paternity package  Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Discounted shopping from 100's of retailers including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends  For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career.
DPD prides itself on recognising and developing talent alongside a desire to promote from within.
As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.  If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you
Apply today.