Product Support Investigator

5 days ago


Dundee, United Kingdom Entrust Resource Solutions Full time

Job Description Product Support Investigator Dundee 12 months (initially) Entrust Resource Solutions are supporting their Medical Device client in Dundee with their search for a Product Support Investigator Working as part of the Product Support Team, the Product Support Investigator II is primarily responsible for the logging, assessing the reportability of end user complaints and subsequent investigation.
Key Responsibilities: Log, acknowledge and assess all alleged product deficiencies received from end users for adverse event reportability to time lines specified by site procedures Log, acknowledge and assess all alleged product deficiencies received from end users for adverse event reportability to time lines specified by site procedures.
Investigate, establish and report cause Log, acknowledge Supplier Corrective Actions (SCARS) received Taking full accountability for personal workload, ensuring work is completed to a high standard in accordance with site policies, procedures and applicable regulations Proactively contributing to continuous improvement initiatives and other general housekeeping duties What do we need from you?



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