Product Support Investigator

3 months ago

Dundee, United Kingdom Abbott Laboratories Full time

At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 196 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies. Our **in-vitro Diagnostic Assay manufacturing site** in **Dundee** has an exciting opportunity for a **Product Support Investigator** to join the team.

The **Product Support Investigator** is working as part of the Product Support Team and is primarily responsible for the logging, assessing the reportability of end user complaints and subsequent investigation.

Main accountabilities
- Log, acknowledge and assess all alleged product deficiencies received from end users for adverse event reportability to timelines specified by site procedures
- Investigate, establish and report cause
- Log, acknowledge Supplier Corrective Actions (SCARS) received Taking full accountability for personal workload, ensuring work is completed to a high standard in accordance with site policies, procedures and applicable regulations
- Run IVD tests
- Employ state-of-the-art Root Cause Analysis (RCA) tools, including A3/DMAIC
- contribute to and perform Risk Assessments, Risk Management/Control exercises, and Failure Mode Effect Analyses (FMEA)

The preferred profile
- Degree in Biological Sciences
- Working experience in an IVD manufacturing environment is preferable
- A practical understanding of complaint logging and investigation of IVD Product Deficiencies per ISO
- Experience with ERP / EDMS / CAPA systems preferable
- Building relationships with the team and the wider operations group
- Ability to follow set processes to ensure the right outcome
- Basic skill in MS Office (Word, Excel & Outlook)
- Good verbal, written communication skills

Abbott offers
- A comprehensive range of benefits including competitive salaries
- A fantastic defined contribution pension scheme
- Life assurance
- A fantastic flexible benefits scheme

An **equal opportunity employer**, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your recruiter.

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