Customer Solutions Sales Representative

Contact Centre Sales Advisor - Cardiff Want to do the best work of your life?
With 24 million customers in 6 countries, make your mark at Europes leading media and entertainment brand.
A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Start Date: 3rd February 2025 Salary: £24,400 per annum Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
In this role, youll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky.
Youll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.What youll do Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
Work in a target-based environment Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available.
Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible.
When our customers need us most, youll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time offTraining and DevelopmentTraining and Development is hugely important to us which is why well teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.
At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role.
It begins with classroom-based sessions, where employees become familiar with the role, systems, and products.
This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model.
Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm.
To ensure participants gain the most from the program, we ask that no holidays are taken during this period.
What youll bring Results-oriented with a strong enthusiasm for sales Exceptional at building rapport and connecting with people Skilled at identifying and addressing customer needs Creative in solving problems Eager to acquire new skills and knowledge The Benefits Theres one thing people cant stop talking about when it comes to #LifeAtSky: the perks.
There really is something for everyone with our fantastic range of benefits.
Heres a taster:Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Cashback and discounts across hundreds of retailers Discounts and offers on Sky products for friends and familyHealth and wellbeing Private healthcare and Digital GP via Aviva Dental and other healthcare options Subsidised onsite gym and discounts on external gyms Cycle to work scheme Financial wellbeing Sky pension plan and Life Assurance Annual Sharesave scheme and long service awards Where youll work: Your base site will be in Cardiff, youll be joining a close-knit team in Cardiff.
We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.
Inclusion: CVs arent everything.
Were more focused on who you are and the potential youll bring to Sky.
Thats why we have a unique approach through a series of questions and a video round.
If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.
Why wait?
Apply now to build an amazing career and be part of a brilliant team.
We cant wait to hear from you.
To find out more about working with us, search #LifeAtSky on social media.
Just so you know: if your application is successful, well ask you to complete a criminal record check.
And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.