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Hartley Arms Front Of House Assistant

1 month ago

Chichester, United Kingdom Honesty Group Full time

Join our vibrant team at the Hartley Arms Coffee Shop and Restaurant as we expand and embark on an exciting journey
We're on the lookout for a dynamic Front of House Assistant to be an integral part of our growing family.
Are you passionate about hospitality and eager to be part of something exceptional?
Our establishment, adorned with one rosette, is not just a workplace, but a place where dedication meets excellence.
As a Front of House Assistant, you'll play a pivotal role in creating memorable experiences for our guests.
From warmly welcoming patrons to ensuring seamless service, you'll be at the forefront of our mission to provide top-notch hospitality.
If you're enthusiastic, customer-focused, and ready to contribute to our pursuit of excellence, we want you on our team
Join us at the Hartley Arms and be part of our journey as we strive to attain another rosette and continue our legacy of exceptional service.
Hours and Shift Pattern: 35 hours per week Wednesday to Sunday Sunday off every two weeks.
Tronc Tips - From £200 to £300 per month additional income WINNER OF BEST PUB IN BERKSHIRE 2022 Set in the heart of Donnington Village, Newbury, The Hartley Arms is a beautifully appointed, cozy restaurant with a regularly changing menu that is dictated by the seasons.
The restaurant is a snug, contemporary space with 35 covers per service (lunch and dinner, Wednesday - Sunday only) where guests enjoy thoughtfully prepared meals using fresh and local produce and a wide range of drinks including beers from local breweries.
The Hartley Arms has ambitions to gain AA Rosettes and Michelin Stars, and be the number one restaurant in Newbury (and beyond) on Trip Advisor.
Why us, and not them?
Regular contracted hours  Regular days off (The Hartley Arms is closed on Mondays and Tuesdays) Annual salary increase to keep up with the national living wage Free meal whilst on shift 20% off all Honesty-made products With strong community-led values, and people-first approach separating us from our competitors, we are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilizing fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.
General Purpose To ensure the delivery of excellent customer service in a variety of our locations in a cheerful and efficient manner to all our customers.
Oversee the entire shop including the flow of customers / orders, staff activities and shop environment.
AREAS OF RESPONSIBILITY As a keyholder, open up the restaurant and coffee shop for service: Take delivery of goods from the wholesale unit and display / put away.
Report any shortages Stock rotation,  check and report dates on products Display products and price Amend menu board with specials / remove any out of stock items Do fridge checks and temperature checks on delivery Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc) Deliver excellent customer service whilst: Answering telephone enquiries in the restaurant and taking orders over the telephone Waiting on tables in both the coffee shop, and restaurant as required Clearing tables and washing up Polishing cutlery and folding napkins as required.
Preparing food (paninis/bacon rolls etc.)
and drinks (check temps in line with company Food Safety guidelines)Engaging with customers in a friendly and community-focused manner.
Having an excellent understanding of Honesty Group products, values and culture.
Finishing up by: Ensuring entire shop is clean and tidy, items are replenished for the next day Sweep / mop floors Clean toilets, mop floor Tidy and clean outdoor areas Empty Bins Tidy stock room Check all equipment is cleaned and switched off Place orders with Head Office, Head Chef and General Manager for stock items / products Log waste Cash up and pass this on to Duty Manager Lock up There are many opportunities within Honesty Group, and we want to help you reach your dream role.
Once you're working for us, we will work with you to progress your career in hospitality in whichever way you want to.
We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
Managers Supervisors Area Managers Chefs Bakers And many more