Customer Service Administrator

2 weeks ago

Harwell, United Kingdom Adecco Full time

Job Title: Helpdesk Administrator Location: Burton Latimer Working Hours: 8:00 AM - 4:30 PM Pay Rate: £13.52/hour Contract Type: Temporary (Ongoing) Key Responsibilities: Helpdesk Support: Answer helpdesk calls, providing updates and information to the team and client.
Respond to email requests and updates efficiently.
Log, process, and close jobs on Mainsaver and Vixen systems within set timeframes.
Serve as the central source of accurate information for job completion and performance reporting.
Reporting & Monitoring: Generate daily, weekly, and monthly reports on planned and reactive job performance.
Actively monitor and chase work orders to ensure timely completion and adherence to SLAs.
Identify and escalate potential SLA risks to prevent failures.
Client and Team Support: Provide timely responses to client queries and updates on job progress.
Coordinate with Operational Managers to plan and assign Planned Preventative Maintenance (PPM) and reactive tasks.
Procurement and Document Management: Raise purchase orders for materials and subcontractor needs to meet deadlines.
Receive and save subcontractor service reports in shared locations.
General Administration: Undertake additional administrative tasks to support the account's success.
Required Skills and Experience: Experience: Previous experience in a helpdesk or fast-paced administrative role.
Familiarity with SLAs, KPIs, and using CMMS systems (desirable).
Proficiency with Microsoft Office applications.Skills: Excellent organisational and communication skills with keen attention to detail.
Strong customer service orientation and ability to prioritise tasks effectively.
Analytical thinking and ability to work under pressure with minimal supervision.Attributes: A proactive, "can-do" attitude with the ability to use initiative.
Professional, confident, and approachable demeanour.
Driven, decisive, and innovative, with sound judgement and decision-making skills.Values and Behaviours: The ideal candidate is motivated, organised, and committed to providing excellent service while demonstrating flexibility to meet business and client demands.
Additional Information: This is a temporary ongoing position, perfect for someone looking for a dynamic role with the potential for long-term opportunities.
If you're ready to take on this rewarding role in Burton Latimer, we'd love to hear from you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

  • Customer Service Administrator

    2 weeks ago

    Harwell, United Kingdom Vibe Recruit Limited Full time

    Do you have previous office experience?Are you looking for a new Customer Service Administrator role?Are you looking for work in Banbury and are available for a temp to pemranent position?Join our client a Customer Service Administrator Work as part of a small but busy team Answer calls and emails to customers Update information on the system As Customer...

  • Customer Services Administrator

    6 months ago

    Harwell, United Kingdom UK Health Security Agency Full time

    **Details**: **Reference number**: - 309153**Salary**: - £22,479 - £23,456- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Permanent**Type of role**: - Science**Working pattern**: - Flexible working, Part-time**Number of jobs available**: - 2Contents Location About...

  • Customer Services Administrator

    1 week ago

    Harwell, United Kingdom Brellis Recruitment Full time

    Due to ongoing business success, our well established and profitable client, is looking to expand their friendly and approachable customer service team.The main purpose of the role will be to ensure KPI's are met to deliver excellent customer service and strive to exceed customer expectations wherever possible: Main tasks Confirm receipt of orders to all...

  • Customer Service

    2 weeks ago

    Harwell, United Kingdom Pertemps Full time

    ________________________________________ Job Title: Customer Service Advisor Location: Banbury, close to the M40 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Salary: £26,000 DOE Our client are a company located conveniently near the M40 in Banbury.Their team is committed to delivering exceptional service and support to...

  • Customer Services Administrator

    1 week ago

    Harwell, United Kingdom Brellis Recruitment Ltd Full time

    Due to ongoing business success, our well established and profitable client, is looking to expand their friendly and approachable customer service team.The main purpose of the role will be to ensure KPI's are met to deliver excellent customer service and strive to exceed customer expectations wherever possible: Main tasks  Confirm receipt of orders to all...

  • Customer Service Advisor

    2 weeks ago

    Harwell, United Kingdom Meriden Media Full time

    Job Title: Customer Service Advisor Location: Banbury, close to the M40 Job Type: Full-time, Permanent Working Hours: Monday to Friday, 8:30 AM - 5:00 PM Salary: £26,000 DOE Our client are a company located conveniently near the M40 in Banbury.Their team is committed to delivering exceptional service and support to their customers.They offer a dynamic and...

  • Customer Service Representative

    2 weeks ago

    Harwell, United Kingdom Fixed-Fee Placements Full time

    Do you enjoy speaking with customers?Are you organised and great with administration?This might be the role for you!The company Our client is an innovative, fast-paced, and growing company.They invented a lightweight roofing system to supply the construction industry and are now the UK's largest manufacturer.Some key features that make them unique: 10x...

  • Customer Service Representative

    3 days ago

    Harwell, United Kingdom Fixed-Fee Placements Full time

    Job Description Do you enjoy speaking with customers?Are you organised and great with administration?This might be the role for you!The company Our client is an innovative, fast-paced, and growing company.They invented a lightweight roofing system to supply the construction industry and are now the UK's largest manufacturer.Some key features that make them...

  • Administrator - Community Services

    12 hours ago

    Harwell, United Kingdom Principal Medical Limited Full time

    Job summary Principal Medical Limited is seeking a dedicated and organised Administrator to join our Community Services Department.In this role, you will provide essential administrative support, ensuring the smooth and efficient running of services that benefit the local community.As an integral part of our team, you will be responsible for managing...

  • Vehicle Administrator

    6 months ago

    Harwell, United Kingdom RME Consultants Full time

    **RME Consultants are proud to be working with an established client who seeking a confident, organised and proactive Vehicle Administrator to support their company needs.** **Role: Vehicle Administrator** **Salary: £22,000 - £27,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Abingdon, Oxfordshire** **Main Duties for Vehicle...

  • Automotive Administrator

    6 months ago

    Harwell, United Kingdom RME Consultants Full time

    **RME Consultants are proud to be working with an established client who seeking a confident, organised, and proactive Automotive Administrator to support their company needs.** **Role: Automotive Administrator** **Salary: £22,000 - £27,000 per annum** **Contract: Monday - Friday, 8:30am-5:00pm** **Location: Abingdon, Oxfordshire** **Main Duties for...

  • Network Plus Services | Utilities Administrator | Kidlington

    1 week ago

    Harwell, United Kingdom Network Plus Services Full time

    Utilities Administrator Our Role As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Companys work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.Key Responsibilities We are looking for someone to:...

  • Stock Administrator

    3 days ago

    Harwell, United Kingdom Great Bear Careers Full time

    Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients.Customer centric service focus is delivered through a site-level empowered culture.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and...

  • Administrator

    2 weeks ago

    Harwell, United Kingdom Dcs Group (Uk) Ltd Full time

    Are you seeking a role that offers hands-on experience in international trade, logistics, and customer service?As an Export and Trading Administrator at DCS Group, you will play a crucial part in supporting our Trading & Export team by processing orders, managing export documentation, and ensuring compliance with trade regulations.This role is ideal for...

  • Utilities Administrator

    2 weeks ago

    Harwell, United Kingdom Network Plus Services Full time

    Utilities Administrator Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.Our Role As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Companys work is effectively coordinated through communication with internal and external customers...

  • Customer Service Advisor

    3 days ago

    Harwell, United Kingdom Network Plus Services Careers Full time

    Customer Service Advisor Our Role As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.Key Responsibilities We are looking for someone to:...

  • Administrator

    3 days ago

    Harwell, United Kingdom Dcs Group (Uk) Ltd Full time

    Job Description Are you seeking a role that offers hands-on experience in international trade, logistics, and customer service?As an Export and Trading Administrator at DCS Group, you will play a crucial part in supporting our Trading & Export team by processing orders, managing export documentation, and ensuring compliance with trade regulations.This role...

  • Finance Administrator

    7 days ago

    Harwell, United Kingdom Cameo Consultancy (Recruitment) Limited Full time

    As the Finance Administrator, you will be reporting to the Finance Supervisor where you have the opportunity to gain broad experience.Your main duties will be inputting data and maintain accurate financial records for sales, purchase and general ledgers, to ensure suppliers are paid to terms, to ensure debts are paid on time and to provide support to the...

  • Finance Administrator

    6 days ago

    Harwell, United Kingdom Cameo Consultancy Full time

    As the Finance Administrator, you will be reporting to the Finance Supervisor where you have the opportunity to gain broad experience.Your main duties will be inputting data and maintain accurate financial records for sales, purchase and general ledgers, to ensure suppliers are paid to terms, to ensure debts are paid on time and to provide support to the...

  • Stock Administrator

    2 weeks ago

    Harwell, United Kingdom Great Bear Full time

    Company Description Great Bear (Part of the Culina Group) provides distribution services to FMCG clients.Customer centric service focus is delivered through a site-level empowered culture.At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and...