Contract Customer Care Manager
1 day ago
JOB TITLE: Contract Customer Care Manager - 12 Month FTC LOCATION: Bridgwater, Somerset SALARY: Up to £33,000 PA HOURS: Monday - Friday, 37.5 hours per week (between 8am - 5pm) BENEFITS: Generous holiday entitlement (as well as the option to purchase 3 additional days each year), cycle to work scheme, free on-site parking, discount off full gym membership, competitive pension scheme and access to an award-winning Employee Assistance Programme service.
Are you a passionate and driven individual with the proven ability to be a fantastic leader?
If so, we may have the perfect role for you
We are working with highly successful manufacturing company who are seeking a talented Contract Customer Care Manager to join and lead a dynamic and innovative team.
You will play a critical role ) who in managing a team, handling all administrative and service aspects of the ordering cycle for the specifications channels, and manage all aspects of the price administration to support the UK Market.
The successful candidate will drive efficiency through leadership, process reviews and continual improvement to ensure the department is running in a professional and positive way to achieve and exceed department KPI's and increase customers satisfaction and expectations.
Key duties and responsibilities: Recruit, coach, mentor and develop customer care advisors and nurture an environment where they can excel through encouragement and empowerment Carry out monthly 1:1s, mid-year and yearly appraisals.
Set clear goals and deploy strategies focused towards these goals.
Work closely with the Directors of Sales, to maintain and develop sales of the products to UK Specification accounts.
Manage the pricing and quotations/campaigns cycle for the Retail, Specification and Export Markets Develop, adapt and review our service procedures and processes to improve the department's efficiency Engage and lead projects to constantly improve ways of working.
Manage invoice query analysis, work with Finance/Customer Care to build action plans to achieve first time invoicing rate Accurately report and analyse on agreed KPIs to both Management and the Contracts Customer Care team Undertake root cause analysis and eliminate costs caused through inaccurate performance Ensure company processes are kept up to date specifically linked to both our Terms & Conditions and our customers' contract agreements.
Complaint management and escalations Implement and manage improvements to enhance the customer journey and the customer experience.
Learn and adhere to all Company procedures and requirements Deputise for Head of Aftercare & Contracts as and when required Essential skills and qualities: Previous experience managing or leading a team Excellent verbal and written communication skills Highly organised and adaptable Strategic thinking Have a patient and understanding approach Polite, friendly and professional Great listener Exceptional customer care skills and willingness to go the extra mileIf you possess the required skills and experience and are eager to join a company that places high value on its employees, apply online or send your CV directly to (url removed) or call our team on (phone number removed) for more details.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
-
Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Manager - Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs.Weekly hours: 37.5 hours between 8am and 5pm?Contract: 14-month fixed term contract Maternity Cover Job Solutions Ltd are delighted to be assisting our...
-
Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Manager - Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs.Weekly hours: 37.5 hours between 8am and 5pm?Contract: 14-month fixed term contract Maternity Cover Job Solutions Ltd are delighted to be assisting our...
-
Customer Care Manager
3 days ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Manager - Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs. Weekly hours: 37.5 hours between 8am and 5pm? Contract: 14-month fixed term contract Maternity Cover Job Solutions Ltd are delighted to be assisting our...
-
Customer Care Manager
3 days ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Manager - Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs.Weekly hours: 37.5 hours between 8am and 5pm?The experience expected from applicants, as well as additional skills and qualifications needed for this job are...
-
Retail Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeRetail Customer Care Manager Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team.Job Specification: Retail Customer Care Manager Reporting to: Head of Customer Care Location: Full time until...
-
Retail Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeRetail Customer Care Manager If the following job requirements and experience match your skills, please ensure you apply promptly.Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team.Job...
-
Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Manager - Maternity Cover Location: Full time until probation is passed then Hybrid, 3 days in the office in Bridgwater and 2 days at home flexibility is a must depending on business needs.Weekly hours: 37.5 hours between 8am and 5pm?
-
Retail Customer Care Manager
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeRetail Customer Care Manager Bridgwater, Somerset Permanent - Full Time Job Solutions Ltd are delighted to be assisting our local client with their recruitment for a Permanent Retail Customer Care Manager to join their busy, professional team.
-
Care Manager
3 weeks ago
Wedmore, United Kingdom Voyage Care Ltd Full timeRegistered Service Manager - Bridgwater/Somerset £35,000 to £38,805 Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card – hundreds of discounts at high street retailers etc.• 24/7/365 doctor line for our colleagues...
-
Night Care Supervisor
2 weeks ago
Wedmore, United Kingdom Somerset Care Full timeDo you like to connect with people, make a difference and do the right thing?Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Frith House recruit based on values we welcome applications from those who hold Level 2 QCF qualification in Health & Social...
-
Care Supervisor
3 days ago
Wedmore, United Kingdom Somerset Care Full timeDo you like to connect with people, make a difference and do the right thing?Somerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Greenhill House recruit based on values we welcome applications from those who hold Level 2 QCF qualification in Health &...
-
Care Coordinator
1 week ago
Wedmore, United Kingdom Somerset Care Full timeSomerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Sydenham House recruit based on values We welcome applications from those who hold Level 2 QCF qualification in Health & Social Care (and willing to work towards your Level 3) and must have experience...
-
Night Care Co-Ordinator
2 weeks ago
Wedmore, United Kingdom Somerset Care Full timeSomerset Care is an award-winning not-for-profit provider of care across the South West.When people think about care, they think of the Somerset Care Group.Frith House recruit based on values we welcome applications from those who hold Level 2 QCF qualification in Health & Social Care (and willing to work towards your Level 3) OR from those who have...
-
Customer Service Advisor
3 weeks ago
Wedmore, United Kingdom Job Solutions Ltd Full timeCustomer Care Advisor Long-term Temporary Bridgwater, Somerset Job Solutions Ltd are delighted to be assisting our client with their recruitment for Customer Care Advisors to join their ever growing, professional team at their Bridgwater Offices.Summary of requirement: The Customer Care Advisors play a critical role maintaining and developing sales of...
-
Voyage Care Ltd | Service Manager | Bridgwater
2 weeks ago
Wedmore, United Kingdom Voyage Care Ltd Full timeRegistered Service Manager -North Petherton £35,000 to £38,805 Want to apply Read all the information about this position below, then hit the apply button.Join Voyage Care and Feel Valued, we reward your dedication with: • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.• Funded Blue Light Card – hundreds...
-
Deputy Manager
3 weeks ago
Wedmore, United Kingdom Somerset Care Full timeJob Title: Deputy Manager Hours: 39 hours per week alternate weekends Salary: £30,886.44 (dependent upon experience) Location: Frith House, Steart Drive, Burnham-on-Sea TA8 1AA Are you ready to take the next step in your career and make a significant impact as a Deputy Manager at Somerset Care's Frith House?Join us and be a part of a dedicated team that's...
-
Care Team Lead
6 days ago
Wedmore, Somerset, United Kingdom Voyage Care Ltd Full timeCare with a Personal TouchVoyage Care Ltd is committed to providing high-quality care and support services. As a Senior Support Worker, you will play a vital role in leading our residential service in North Petherton. This welcoming environment is home to a dynamic team that supports a wonderful group of people.You will be responsible for helping individuals...
-
Registered Nurse
2 weeks ago
Wedmore, United Kingdom Fresenius Medical Care Full timeRegistered Nurse - Renal Dialysis Unit Are you an NMC Registered Nurse (General/Learning Disability/Mental Health) seeking an exciting new opportunity to learn specialist skills in renal dialysis nursing?OR are you an NMC Registered Nurse with renal experience, looking to take your next career steps with the world's largest provider of dialysis products and...
-
Nights Deputy Manager
2 weeks ago
Wedmore, United Kingdom Somerset Care Full timeSomerset Care is one of the major care providers in Southern England, and one of the largest not-for-profit care companies in the UK.We have an exciting, permanent, full-time opportunity to join one of our residential homes, Frith House, as a Deputy Manager, reporting to Matet Estioco, Registered Business Manager, based in Burnham-on-Sea.As a Deputy Manager...
-
Service Manager
2 weeks ago
Wedmore, United Kingdom Voyage Care Full timeRegistered Service Manager -North Petherton £35,000 to £38,805 Join Voyage Care and Feel Valued, we reward your dedication with: Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.Funded Blue Light Card hundreds of discounts at high street retailers etc.24/7/365 doctor line for our colleagues and their families Access...
