Patient Pathway Supervisor

2 weeks ago

Ellesmere, United Kingdom Churchmere Medical Group Full time

Job summary The Patient Pathway Supervisorresponsible for the administration team will manage the smooth day to dayrunning of the Administration departments and team.
Ensuring that a high-qualityof administrative services are provided to our patients and all third parties.The Supervisor will act as central point of contact for the administration teamon a daily basis.
Main duties of the job The post holder will workwith the Patient Services Manager across all practice sites to develop, organise and manage theday-to-day delivery of services to our patients.In conjunction with thePatient Services Manager, the post holder will implement agreed policies andprocedures and ensure that all Administrators are competent in their day-to-daytasks.
On a daily basis, the successfulcandidate would also be expected to undertake the duties of the Administratorsas the business needs dictates.
About us We are a forward thinking GP Practicein a semi-rural location.You will be part of a large team madeup of 7 GP Partners, 1 Managing Partner, 9 Salaried GP's, 2 HealthcareAssistants, 11 Practice Nurses and one Mental Health Nurse Practitioner.Our Non-clinical team is made up ofour Management Team, Dispensary, Patient Services Advisors, Performance Teamand Administration/Secretarial Team.We also have a Medicines Managementteam consisting of our Practice Pharmacist, Pharmacy Technicians, PrescriptionsAdministrator and Medicines Management Administrators.We are a social bunch at Churchmereand we like to meet when we can, whether it be boat racing on the mere, walksor celebrationsWe have a health and wellbeing groupon WhatsApp.
Job description Job responsibilities Essential skills Excellent communications skills, oral and written.
Previous experience of leading and managing people in a fast-paced setting.
A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
Ability to build strong working relationships with your team.
Ability to assertively manage difficult conversations with team members and patients.
Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.The successful post holder will be required to be work from 9am 5pm Monday to Friday but also be flexible to accommodate some evenings and Saturday mornings to assist with Extended Access supervision duties.Responsibilities: On a day-to-day basis lead and manage the Administration team, providing support and motivation as required.
In conjunction with the Patient Services manager prepare the team rotas to ensure that each health centre is adequately covered.
Monitor the day to day workload of all administrators to ensure that the workload is being managed effectively and efficiently.
Work with the Patient Services Manager to organise and lead team meetings, monthly mini team time talks, and PLT events.
Be fully conversant with practice procedures and developments and ensure that the team are kept fully updated.
Ensure that the team handle patients and visitors enquiries courteously, efficiently, and confidentially.Administration Team Responsibilities: Processing incoming and outgoing mail Data entry of new and temporary registrations and relevant patient information Scanning of patient related documentation including attaching and coding scanned documents to patients healthcare records Processing of all DNA letters in accordance with current protocol Input data into the patients healthcare records as necessary.
Process incoming test results and out of hours reports, ensuring they are referred to the relevant clinician.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Manage all administrative queries as necessary.
Carry out system searches as requested.
To provide IT support to all members of practice staff Taking meeting minutes Maintain a clean, tidy, effective working area at all times.
Support all clinical staff with general administrative tasks as requested.
Typing letters, reports, and associated documentation Process referrals to external agencies such as secondary care Process referrals using the electronic referral system (ERS) Process requests for information SAR, insurance / solicitors letters and DVLA forms Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
Read code data on EMIS web Person Specification Experience Essential Excellent communications skills, oral and written Previous experience of leading and managing people in a fast-paced patient service setting.
A proven history of developing the skills and confidence of a team and team members to fulfil their potential whilst continuously improving the service they provide to patients.
Ability to build strong working relationships with your team.
Ability to assertively manage difficult conversations with team members and patients.
Ability to contribute to improving patient pathways, including managing change, developing new systems and procedures.
Desirable Experience of working in a GP practice Qualifications Essential GCSE grade A to C in English and Maths or Equivalent

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