Client Services Executive

3 weeks ago

Chelmsford, United Kingdom Giant Group Full time

Are you ready to make a real impact by nurturing and enhancing relationships with strategic clients?
At Giant Group, we're excited to offer an incredible opportunity for a Client Services Executive to join our growing team.
What we offer: Salary: £25,000 to £35,000 per annum Location: Home/Office, Chelmsford Hours: 37hrs, Monday to Friday operating 9am to 5:30pm Tenure: Permanent About us We believe in a world where businesses can engage and manage global talent without any barriers.
Established in 1992, Giant Group is a workforce management platform and solutions provider.
Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at: www.giantgroup.com About the role As the Client Services Executive, you will have an impact by maintaining and developing the relationship with our strategic clients.
You will assist the Client Services Manager in their day-to-today operations and work alongside a team of functional managers to assist their teams carrying out the required processes and tasks within SLAs.
The desired outcome of this will be becoming involved in all aspects of the client relationship from the initial set-ups, attending monthly service reviews and being a point of contact and ensuring that performance levels are being met, exceeding KPIs and SLAs, whilst playing an integral role in ensuring there is a strong, positive relationship between Giant and its clients.
Key responsibilities of the role include: Build positive and productive relationships by providing client support services in accurate and timely fashion, maintaining a high level of professionalism and competence in every client interaction.
Escalate to departmental managers complex client issues and resolutions working in compliance with company policies and procedures.
Prepare, collate and produce data/service review packs required for monthly and ad hoc business reviews, forwarding them to the relevant owner for commentary and validation before issuing to agreed recipients.
Support in client projects, preparing process flows, operating procedures and project-related documentation Provide assistance to the Client Services team by completing any ad-hoc tasks.
Take responsibility for personal workload, including following up queries, task actions and requests for information to ensure all items are completed within service levels.
Your ideal experience & competencies Ideally you would be educated to degree level or have at least 2 years' customer service experience.
You can only excel in this role with: Strong interpersonal and communication abilities Capability to work independently and as part of a team Good organisational and planning skills Proficiency in Microsoft office (including Excel) Employee Benefits 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Employee Referral Bonus: Refer talent and earn rewards.
Birthday Leave: Celebrate your special day with an extra day off.
Leave for Volunteering: Paid day off for charity work.
Employee Assistance Program: Get the support you need when you need it.
Buy Additional Holidays: More time for you, when you need it.
Health Cash Plan: Your health is our priority.
Giant Advantage: Exclusive discounts for our amazing team.
Soft Loans: Emergency loans for unexpected expenses Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Role-Relevant Training: Invest in your career growth.
Social Events: Connect with your colleagues.
Long Service Awards: Celebrate your loyalty and dedication.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks.
We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

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