Administration Hub Manager

7 hours ago

South Cheriton, United Kingdom Symphony Healthcare Services Limited Full time

Job summary Thepurpose of the Administration Manager for the central hub here at Symphony Healthcare is to encourage a collaborative environment oflearning and innovation, within a single geographical location supporting agroup of GP practices across Somerset.Accurateand efficient administration is vitally important to help patients to move ontothe next step in their healthcare journey safely and to provide them withaccess to the right information about their health when they need it.Thisis achieved by the effective handling (and standardisation) of clinicaldocumentation, patient paper records, parts of the patient registration process,non-NHS private work related to the patient as well as other administrativetasks.This administration should be processed in a timely, safe, and efficientmanner, following set protocols, ensuring that medical records are kept up todate.We are offering full-time hours ( per week on a permanent basis.
Working pattern (days and times) will be discussed at interview stage.The rate of pay for this role is £ per hour and you also have the option to join the NHS or NEST pension, which is just one of Symphony's many employee benefits.
Please see the attached links and documents for more information.
Main duties of the job As the Administration Manager, you will be:Fullycompetent in the administration hub processes (training provided).Attendperformance meetings relating to the administration hub including but not limited to, GET (Grow, Enhance Transform) meetings and SitRep meetings.Linemanage the central administration hub staff including undertaking regular one to one meetings and appraisals.Complete staff rotas to ensure cover for completing administration hub workEnsureaccurate and timely completion of payroll submissionsSupporttraining, ongoing learning and development of staff and the administration hubprocesses.Completeaccurate reporting on areas such as staff sickness, mandatory training and appraisalsAudit staff progress and accuracy on a regularbasis, to ensure accurate and safe hub processesPlease see the attached job description and person specification for a full list of duties.
About us Symphony Healthcare Services Ltd. is a growing primary care organisation based in Somerset which aims to improve and develop the best patient-centered care and services in the country, and we are embracing change within general practice by implementing new and innovative models of care.
If you are passionate about delivering outstanding healthcare and share our values, join us to support the achievement of our goals.Please see the attached links and documents for more information.
Job description Job responsibilities *********Please see attached job description and person specification for a full list of duties, tasks and expectations.
********* Person Specification Experience Essential NHS experience.
Previous management or supervisory experience.
Experience in complex administration duties.
Experience of inducting, mentoring, training, appraisals and supporting a team.
Desirable Excellent knowledge of medical terminology and preferably read coding.
Experience of business development and implementation of change Experience in successfully managing projects Experience at managing a budget or capability to be trained in budget management Have experience in managing and motivating a team or individual performance in relation to key performance indicators and quality Experience of managing audits Experience of implementing / managing administrative services Knowledge and Skills Essential Good knowledge of Information Governance and Data Protection Excellent organisational and time management skills Good knowledge of General Practice and the environment and challenges it currently faces.
Demonstrate the ability to plan and organise yourself and the teams work using your own initiative and understanding when you need to escalate to ensure you meet the required safety and time standards Demonstrates the ability to work without direct supervision and determine own workload priorities in a changing working environment Intermediate knowledge of Word and Excel.
Ability to use data to analyse improvements Attention to detail in the reading of correspondence and data entry.
Able to fully recognise changes needed within a team to enhance working environment Have a pro-active approach and excellent communication skills with other practice staff and outside agencies Able to recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures Desirable Ability to be forward thinking and plan new projects Excellent working knowledge and experience of patient clinical systems and how they are used in General Practice or other primary care or community services.
You will have fast and accurate keyboard skills to RSA III or equivalent.
Qualifications Essential English and Maths GCSE or equivalent (Grade A* to C) Foundation level professional qualification ( CIPD, CIMA, AAT) or equivalent experience/ qualifications.
Desirable Formal leadership or management training/qualification working towards or has been obtained , Institute of Management Level 5

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