French-Speaking Customer Service Advisor

4 weeks ago


Wakefield, United Kingdom Huntress Full time

We are looking for a French speaking candidate to join a small, friendly team in Normanton.
Part time (Mon, Thurs, Fri 8-5) hours will be considered.
You will be speaking to customers who have broken or faulty products and finding the best resolution for them.
This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team Manager is really supportive.
This is a lovely office environment.
The role will be varied but duties will include : Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
Provide support to service providers and engineers regarding product repairs.
Carry out day to day tasks as required to complete company procedures.
Deal with customer complaints and escalations.
Follow through to completion resulting in a satisfied customer where possible.
Ensure that the volume of open jobs (repairs) is kept to a minimum.
Ordering of spare parts and monitoring of back orders to ensure repairs can be carried out on time.
Generate service calls on company repair management system.
Assist with the sale of spare parts and provide advice as and when required.
Liaise with Warehouse staff to ensure deliveries are carried out when requested.


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