Room Attendant

2 weeks ago

Aberdeen City, United Kingdom Troo Hospitality Full time

Room Attendant - Aberdeen, Aberdeenshire  Room Attendant Mercure Aberdeen Caledonian Hotel £11.70/ph Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Job Description We are looking for a Room Attendant to join our amazing Housekeeping team
Key Responsibilities Clean and Tidy Guest Rooms: Thoroughly clean and tidy guest rooms, including making beds, changing linens, dusting, vacuuming, and cleaning bathrooms.
Replenish guest room supplies such as toiletries, towels, and coffee/tea.
Report any maintenance issues to the supervisor/manager Inventory Management: Check and restock inventory of cleaning supplies.
Lost and Found Procedures: Follow hotel procedures for handling lost and found items, ensuring proper documentation and storage.
Guest Interaction: Respond to guest requests and complaints in a timely and courteous manner.
Maintain a professional appearance and conduct oneself in a polite and respectful manner when interacting with guests and colleagues.
Security: Ensure all guest rooms are secured and properly locked when leaving them.
Teamwork and Independence: Ability to work independently and as part of a team, demonstrating flexibility and cooperation.
Attention to Detail: Strong attention to detail and ability to follow instructions precisely.
Time Management: Excellent time management and organizational skills, able to work in a fast-paced environment and handle multiple tasks simultaneously.
Communication Skills: Good communication skills and ability to interact with guests and colleagues in a positive and professional manner.
Laundry Services: Collect laundry and dry cleaning for guests.
Sort and count linen and towels for collection by the laundry company.
Troo Benefits Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs.
Consider it your trusty sidekick in times of need.
Fantastic Food & Beverage Discounts: Calling all foodies
Enjoy mouthwatering discounts at our partnered restaurants and bars.
Savor the flavours and make your taste buds dance with delight.
Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts.
Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway.
Explore a world of exciting offers on entertainment, fitness, shopping, and more.
It's like having a magic box of goodies at your fingertips
Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
Long Service Incentives: Dedication deserves celebration
Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.

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