Room Attendant

2 days ago

Aberdeen, United Kingdom Troo Hospitality Full time

Room Attendant - Aberdeen, Aberdeenshire 

Room Attendant Mercure Aberdeen Caledonian Hotel

£11.70/ph

Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.

Job Description

We are looking for a Room Attendant to join our amazing Housekeeping team

Key Responsibilities

Clean and Tidy Guest Rooms:

  • Thoroughly clean and tidy guest rooms, including making beds, changing linens, dusting, vacuuming, and cleaning bathrooms.
  • Replenish guest room supplies such as toiletries, towels, and coffee/tea.
  • Report any maintenance issues to the supervisor/manager

Inventory Management:

  • Check and restock inventory of cleaning supplies.

Lost and Found Procedures:

  • Follow hotel procedures for handling lost and found items, ensuring proper documentation and storage.

Guest Interaction:

  • Respond to guest requests and complaints in a timely and courteous manner.
  • Maintain a professional appearance and conduct oneself in a polite and respectful manner when interacting with guests and colleagues.

Security:

  • Ensure all guest rooms are secured and properly locked when leaving them.

Teamwork and Independence:

  • Ability to work independently and as part of a team, demonstrating flexibility and cooperation.

Attention to Detail:

  • Strong attention to detail and ability to follow instructions precisely.

Time Management:

  • Excellent time management and organizational skills, able to work in a fast-paced environment and handle multiple tasks simultaneously.

Communication Skills:

  • Good communication skills and ability to interact with guests and colleagues in a positive and professional manner.

Laundry Services:

  • Collect laundry and dry cleaning for guests. Sort and count linen and towels for collection by the laundry company.

Troo Benefits

  • Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
  • Heroic Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.
  • Fantastic Food & Beverage Discounts: Calling all foodies Enjoy mouthwatering discounts at our partnered restaurants and bars. Savor the flavours and make your taste buds dance with delight.
  • Mind-Blowing Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
  • Perks Galore with Reward Gateway: Get ready for a treasure trove of perks and discounts through our partnership with Reward Gateway. Explore a world of exciting offers on entertainment, fitness, shopping, and more. It's like having a magic box of goodies at your fingertips
  • Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
  • Long Service Incentives: Dedication deserves celebration Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
  • Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.

 

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