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Operations Controller

1 month ago

Bristol, United Kingdom Citysprint Full time

Operations Controller Operations Controller | LOCATION | Permanent Salary: £30,115 Hours: 40 hours per week Benefits: 23 days Holiday (increases after worked with us for 3 years) Day off for your Birthday Death in Service Enhanced Maternity and Paternity Additional day off when your child start primary school & to attend colleage/university graduation ceremony Access to a Health and Wellness Programe Perks a Work - discounts and rewards for lots of retailers Ride to Work & Season Ticket Loans (available after a years service) CitySprint is on a Fast track to become the UK's leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers' needs than ever before
Being this awesome takes a lot of hard work and commitment to our company values and vision.
So naturally we need to secure top-notch Operations Controller to ensure we continue growing and improving every day.
This is where you come in
We have a fantastic opportunity for an Operations Controller to join our team in LOCATIONon a permanent basis.
For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment.
The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion.
The main responsibilities within the role are: - Allocation of work to couriers in a fair and transparent manner.
- Taking bookings accurately and advising clients of our services.
- Monitoring of jobs through to POD and completion with priority on platinum customers.
- Implementing and maintaining Service Level Agreements (both customer and service centre specific).
- Proactively keeping clients and fellow employees informed of any delays or issues.
- Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.
The key skills we need you to have for the role include: - Managing and exceeding customer expectations.
- Acting on your own initiative without constant supervision.
- Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
- Be highly organised.
- Previous transport industry experience.
- Solid geographical knowledge.
- Excellent punctuality and attendance - Computer literate.
If this Operations Controller role sounds like a great fit we would love to hear from you
We do not require the assistance of agencies with this vacancy – thank you in advance.