Commercial Account Manager

6 days ago

Craigavon, United Kingdom Kingspan Water And Energy Full time

About the role This role focuses on supporting and assisting existing commercial contract customers, ensuring excellence and timeliness in service delivery to secure contract renewals at the end of their terms.
About Kingspan Light, Air + Water Kingspan Light, Air + Water is a division of Kingspan Group operating in 20 countries across the globe.
We design manufacture and service natural daylighting, smoke ventilation, water, and safe storage solutions.
Our solutions are designed to ensure the buildings of the future deliver more.
We do this in a way that combats climate change while optimizing the benefits of daylighting, fresh clean air and sustainable water.
Our purpose is to make a difference in everything we do, while improving the comfort safety and wellbeing of our buildings occupants whilst protecting our worlds natural resources.
Key Responsibilities: Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
Log site visits and coordinate part orders and deliveries.
Prepare and present accurate quotes to customers.
Maintain high accuracy in order processing, including managing credit card transactions.
Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
Achieve Key Performance Indicators (KPIs) set by the Service Manager.
Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
Track and record sales activities to monitor performance.
Continuously develop and maintain in-depth knowledge of Kingspan's products and services.
Provide exceptional, professional service to both internal and external customers.
Build and nurture strong relationships with key stakeholders, including field engineers.
Ensure compliance with company procedures and legal requirements.
Perform ad-hoc duties that require collaboration with other departments.
Person Specification: Essential: Five GCSEs (or equivalent), including English and Maths.
A minimum of 2 years' experience in customer service, handling calls and queries in a formal environment.
At least 2 years of sales experience.
Proven ability to meet and exceed KPIs.
Strong communication skills (both verbal and written).
Excellent listening skills with the ability to manage information accurately and efficiently.
Exceptional organizational and planning abilities.
A positive, confident, and determined approach to work.
Ability to work independently and as part of a team.
Ability to work under pressure and manage multiple demands.
Proficient in IT and computer systems.
Desirable: Third-level qualification in Customer Care or Sales.
Experience in an account management role.
At least 1 year of experience in a service department.
Benefits: Career Growth & Advancement: With ongoing growth, we offer new positions and opportunities for accelerated career development, both locally and globally.
Skills Development: The fast-paced nature of our business and high level of collaboration will help you expand your skill set, making you a more versatile and capable employee.
Mentorship & Development: At Kingspan, we foster a collaborative, team-oriented environment.
You'll have access to senior leaders and experts, gaining valuable mentorship for current and future roles.
Culture: Join a supportive and innovative team culture where we collaborate and strive for excellence together.
Corporate Social Responsibility: Through our Planet Passionate initiative, we are committed to reducing energy use and carbon emissions, increasing recycling efforts, and advancing our role in the circular economy.
Working Hours: Monday to Thursday: 8:15 AM - 5:00 PM Friday: 8:30 AM - 4:00 PM Hybrid working option after the training period.
Apply Today: We invite you to apply for this exciting role and join Kingspan, where we celebrate diversity and encourage candidates from all backgrounds to apply.
Kingspan is an equal opportunity employer.

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