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Booking & Scheduling Assistant

1 month ago


Stretford, United Kingdom Northern Care Alliance Nhs Foundation Trust Full time

Job summary An exciting opportunity has opened up for a Booking & Scheduling Assistant to join us as a Band 2 Booking & Scheduling Assistant at Salford Royal Hospital / Turnpike House.With demand on our services at an all time high the role our department provides has never been more critical.
Main duties of the job As a Booking Clerk your main duties will cover:Receiving and processing patient referralsBooking and changing appointments for patients either via a phone call, a text message, or an emailAnswering and signposting general enquiries from patients calling our appointments lineTo do this we need you to:Be confident using a computer and Microsoft OfficeHave an excellent telephone mannerBe able to communicate effectivelyStrive to give our patients an excellent customer serviceBe enthusiastic, confident, and committedWe will give you:The chance to make a difference to people in our local communitiesA mix of both office and home on a rota basis once training is completeA range of Monday to Friday daytime shiftsCareer development opportunities About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.
Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.
We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: Person Specification Qualifications Essential Numeracy and literacy qualifications (at least A-C) Desirable NVQ2 or equivalent clerical qualification EDCL or Computer skills qualification Knowledge, Training, Experience, Skills Essential Experience of working in a Team Experience of working in a customer care environment Maintain Confidentiality Keyboard skills Strong communication skills Ability to adapt to change.
Experience of time management/working to deadlines Able to work in a high-pressure environment Able to demonstrate the Trust Values Computer skills including Microsoft Office Desirable Patient administration background Previous NHS experience Previous Administration Experience Previous customer service experience Call centre experience Knowledge of Patient Centre