Internal Sales Agent
3 weeks ago
Purpose of the role Manage a portfolio of customers across a defined geographical region.
Grow the business through outbound calls to prospective customers.
Be responsible for pricing specific customers within the area.
Work closely with the DSM/s for the local area to provide a seamless commercial approach.
Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience.
Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC).
Be able to cover order taking to assist the distribution function as the need arises.
Key Accountability Sales Management Generate new business through structured, proactive outbound calls and planned follow up.
Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition and differentiators.
Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.
Identify opportunities to add value and contribute to the success of the customer's business.
Price cash sale enquiries in line with cash sale pricing policy.
Sales Administration Efficiently handle all customer written and verbal enquiries in a timely manner.
Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
Navigate systems efficiently and accurately, keeping the customer informed at all times Ask relevant questions and communicating in an empathic, confident and assertive manner Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.
Take payment for cash sale jobs.
Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives Develop knowledge of other roles within the team and be able to provide cover as far as possible.
Education/Qualification Minimum of a Grade 4+ / C at GCSE in Maths and English Good communication skills with the ability to negotiate at all levels Working understanding of standard Microsoft software packages Will also ideally have experience of working within a large company environment and achieving targets What's on Offer Salary : £28,000pa Location : Syston * Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador * Compensation Package : Bonus incentives / Generous Pension Schemes / Life Assurance * Work Life Balance : 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical * Family Friendly : Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause * Social Value : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) * Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
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