Changan Europe | Parts Sales Manager

1 week ago

Birmingham, United Kingdom Changan Europe Full time

We are seeking a capable Parts Sales Manager (m/f/d) to lead the setup of parts supply and pricing for the UK branch of Changan Europe.
This role requires a hands-on approach as we scale the business from the ground up.
As the Parts Sales Manager (m/f/d), you'll have the unique opportunity to use your analysis, planning and influencing skills to shape the Changan business in the UK.
You will understand the market and how to build an appropriate pricing structure.
You will be comfortable managing 3rd party suppliers to establish the parts supply structure, ensuring high levels of performance to ensure high levels of customer satisfaction.
This will be aligned with and supported by the teams in Europe and China and delivered to the same outstanding levels as the Changan product.
Key Responsibilities: Develop the spare parts and logistics function for NSC Collection & use of market-oriented information on import permits, customs clearance requirements, relevant laws/regulations/systems Develop pricing strategies for spare parts & accessories Work cross functionally to enable the supply and commercial agreements for the supply of parts Demand planning/order collection, review, and delivery of NSC's parts orders Follow up on missing parts orders / back-orders Communicate with central parts warehouse supplier and dealer/workshop facing Teams Take actions to sustain and enhance levels of customer satisfaction Qualifications: Bachelors degree or similar.
Several years experience in an OEM aftersales environment, particularly with experience in parts sales and logistics.
A demonstrated interest in using technology to deliver cost-effective solutions to improve customer experience.
Strong understanding of automotive aftersales trends, strategies and processes.
Evidenced experience of working with Dealers to provide excellent customer service.
Great communication and interpersonal skills, with the ability to work effectively with international, cross-functional teams.
Strong problem-solving skills, with a strategic mindset and the ability to adapt to changing market conditions.

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