Reception Team Leader, Emergency Department

1 day ago


Merthyr Tydfil, United Kingdom Cwm Taf Morgannwg University Health Board Full time

Job summary An excellent opportunity has arisen for an enthusiastic, highly motivated individual to join the Emergency Department at Prince Charles Hospital.The post holder will support the operational management team in management and co-ordination of the Emergency Department Reception functions, including line management to reception the team and the reception team rota.This is an excellent opportunity for an experienced team leader or someone with NHS administration experience wishing to progress into their first staff management post.We actively encourage and welcome requests for further information regarding this post or informal visits to the department.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job To provide direct line management support and supervision of the receptionists and administration teams in the appointed areas, ensuring strict compliance with Health Board Policies and procedures.
The post holder will manage the day to day supervision of the administrative team, consisting of 24 Administration Officers (Band 3) within the Emergency Care Centre.
Staff are based on reception desks in Majors, Minors and CDU within both Prince Charles Hospital and the Royal Glamorgan Hospital.
The post holder will provide training to new, existing and less experienced staff on procedures and policies.
The post holder will facilitate and lead the implementation of ideas for service improvement within the remit of the role.
About us Cwm Taf Morgannwg University Health Board is part of the NHS Wales family.
Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.We live by our core values: We listen, learn and improveWe treat everyone with respectWe all work together as one team We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification Qualifications Essential NVQ level 4 in Business Administration or relevant subject, or possess skills, Desirable ILM in Team leading.
Experience Essential Extensive knowledge of secretarial and administrative work.
Knowledge of patient clinic processes.
Experience of change management.
Experience of working with PCs and spreadsheets Knowledge of admin systems.
Experience of working in the NHS.
Desirable Experience of analysing data and producing reports.
Knowledge of medical terminology.
Skills Essential Evidence of problem solving skills.
Excellent communication skills.
Organisational skills.
Ability to work under pressure.
Ability to achieve deadlines.
Ability to prioritise own workload.
Confident leadership skills Ability to manage conflict.



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