Customer Operations Manager
5 days ago
Blue Light Card.
Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team to manage a team of advisors to provide the best experience for our members, and delivering on projects such as building processes that scale and are fit for purpose.
We do the right thing, challenge the status quo, deliver on our promises, bring out the best in each other and treat others how we wish to be treated.
If this resonates with you then we encourage you to apply to join our team at Blue Light Card and contribute to our mission.What You'll Do Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and supportInstil a customer-centric culture, keeping the team focussed on helping our members quickly and completelyEnsure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issuesReview and redesign processes alongside the member success function, to improve service and efficiently handle all contact, using data to identify trends, understand performance gaps, and drive operational improvementsManage all business changes within the teamDevelop and manage strategic partnerships internally and with external third partiesWhat You'll Bring Contact centre or high-volume inbound experience from within a hypergrowth or start-up business, with an excellent understanding of customer service fundamentals and best practices, ensuring a high standard of serviceEmotional intelligence and prior people management experience to effectively lead, support, and manage a team of advisorsExpertise in scaling operations, with strong problem-solving and critical thinking skills, to navigate complex challengesProven experience in end-to-end project delivery, guiding teams through periods of changeExcellent leadership, communication, and interpersonal skills to guide and motivate a teamStrong analytical skills and a data-informed approach to identify trends, gaps, and opportunities for improvementSpecialist experience of inbound channels such as socials, complaints or financial services would be desirableExperience using Zendesk would be preferableOur CultureOur members, partners and colleagues are at the heart of everything we do.
Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join.
We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members.
We believe in attracting the best talent no matter where you are.
We promote hybrid working, but we value in-person collaboration so encourage time in our offices.
How regular and in which office location depends on the role and team.
We don't offer remote-only roles.We're also recognised as a Top 100 Great Place To Work UK, one of the UK's Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.What We OfferHybrid working and flexible hoursFree parking and EV charging onsite25 days plus public holidays, buy and sell and an additional day off for your birthdayA company bonus schemeGreat social events e.g., Christmas party, family fun day, summer party, sports matchesRelaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)Onsite gym (including access to free HIIT & stretch classes)Learning and development opportunitiesGroup auto-enrolment pension planEnhanced maternity, paternity, sick payCompany funded private medical insuranceHealthcare cashback planEmployee assistance programme (including mental health support)35 hour working week #LI-HybridRemote Status: hybridLocation 124-28 Bloomsbury WayLondonLondonWC1A 2SNUnited KingdomLocation 2 *(if applicable)Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited Kingdom
-
Customs Manager
1 week ago
Sharnford, United Kingdom Loom Talent Full timeThe Role: The Customs Manager will oversee all customs-related operations across the UK and several European markets, ensuring compliance with regulatory requirements and optimising processes to support seamless cross-border logistics.Reporting to the senior executive team, you will lead a team of c. 5 employees through a direct report and play a key role in...
-
Customer Service Coordinator
1 week ago
Sharnford, United Kingdom Agricultural Recruitment Specialists® Full timeJob Description Customer Service Coordinator - Loughborough - £28,500 per year Applications are welcomed from suitable candidates with an existing Right to Work in the UK and without the requirement for sponsorship.Are you an organised and detail-oriented professional looking for a rewarding role in customer service?Our client, a leader in the agricultural...
-
Sharnford, United Kingdom Blue Light Card Full timeBlue Light Card.Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team to manage a team of advisors to provide the best experience for our members, and delivering on projects such as building processes that scale and are fit for purpose.We...
-
Risk Manager
5 hours ago
Sharnford, United Kingdom Capital One - Uk Full timeNottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRisk Manager - Customer GovernanceAbout this Role This individual contributor will play a key role within our Consumer Duty and Customer Outcome Testing team. As Risk Specialist you'll undertake a key 1st line role in the UK Risk Office by overseeing governance within customer...
-
Customer Query Agent
2 weeks ago
Sharnford, United Kingdom Heidelberg Materials Ag Full timePurpose of the role To handle and effectively manage invoice queries whilst offering a professional customer service experience to both internal and external customers.Meet all customers' and business requirements in the most efficient and cost-effective manner whilst achieving a high level of customer service.Proactively manage the customer journey by...
-
Recycling Operative
2 weeks ago
Sharnford, United Kingdom Jt Recruit Ltd Full timeLocal Council are looking for a number of Recycling Operatives.Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Working outside you will be required to assist and advise customers with the recycling and disposal of waste materials.You will be required to work from different...
-
Apprentice Operative
7 days ago
Sharnford, United Kingdom Tarmac Full timeJob Introduction The purpose and scope of the role of is for an apprentice to join our materials and building products team, where they'll actively participate in manufacturing processes.Products our apprentices will get exposure to include concrete, aggregate, asphalt and building products depending on the base location.The apprentice will develop product...
-
Machine Packaging Operator
1 week ago
Sharnford, United Kingdom 365 People Full time365 People are currently recruiting for an experienced Packaging Machine Operator to join our client's team, based in North Leicester.As a Packaging Machine Operator, you will be responsible for operating and maintaining packaging machinery to ensure the efficient and quality packaging of tissue paper products.This role is critical to their production line,...
-
Cnc Flatbed Operator
2 weeks ago
Sharnford, United Kingdom The Recruitment Group Full timeThe Recruitment Group is looking for a Night CNC Operator with 3 to 4 years' experience in Flatbed CNC based in Loughborough to join their acrylics team.Our client is a fast-growing POS company with big ambitions and a dedication to serving its customers at the highest level. We are looking for a CNC Operator with experience using a Flatbed CNC. If you...
-
Warehouse & Logistics Manager
1 week ago
Sharnford, United Kingdom Loom Talent Full timeJob Description Company Overview: Loom Talent Limited have been exclusively appointed by a rapidly growing, well-known, in-house retailer in the Loughborough area, now in search for a Warehouse & Logistics Manager.Our client operates in the materials space for multiple prestigious clients, they are committed to maintaining the highest standards of service,...
-
Commercial Manager
5 days ago
Sharnford, United Kingdom Vh Talent Limited Full timeTitle: Commercial Manager Salary: Dependent on experience Working hours: Monday - Friday - Day Shift Location: Loughborough, Leicestershire VH Talent, is delighted to be supporting our client, a leading engineering organisation to appoint an experienced Commercial Manager, to oversee all commercial and customer activities.Operating as the Voice of the...
-
Student Records
3 weeks ago
Sharnford, United Kingdom Loughborough University Full timeJob descriptionOne Full-Time ( FTE) post on a fixed-term contract (20th November 2025, or until earlier return of the post holder)We are looking to recruit an enthusiastic team player to contribute to the work of the Academic Registry.Based in the Student Records & Operations team, this key customer focused role includes liaising with students, academic...
-
General Manager
1 week ago
Sharnford, United Kingdom Exertis (Uk) Ltd. Full timeFlogas Britain is one of the largest distributors of off-grid energy in the UK and has 40 years' experience of providing solutions to both commercial and domestic customers, principally in the form of liquid gas. The business has a longstanding record of organic growth driven by new installations, underpinned by a strong technical engineering expertise and...
-
Accounting Operations Director
4 weeks ago
Sharnford, Leicestershire, United Kingdom Blusource Professional Services Ltd Full timeBlusource Professional Services LtdWe are seeking an experienced Accounting Operations Director to manage our financial operations and lead a small team in South Leicestershire.This is a full-time, permanent position with a competitive salary of £35,000 - £45,000 per annum.The successful candidate will be responsible for producing monthly management...
-
Contracts Manager
3 weeks ago
Sharnford, United Kingdom Tarmac Full timeAt Tarmac, 'who you are' matters.We want to get to know you.If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.We are currently recruiting for a Contracts Manager to join our fantastic team working on the Pavement Delivery Framework...
-
Packaging Operator
3 weeks ago
Sharnford, United Kingdom Gap Personnel Full timeThe Role Working for one of the world's leading Company's in Paper Manufacturing.Operating globally, sustainability is at the heart of our daily operations, we are passionate about paper and committed to the future of our planet.We are world leaders in what we do, and we are currently on the look-out for an experienced Machine Operator within a...
-
Systems Operations Engineer
3 weeks ago
Sharnford, United Kingdom Interaction - Huntingdon Full timeJob Title: Systems Operations Engineer Have you got what it takes to succeed The following information should be read carefully by all candidates.Overview: Interaction Recruitment are looking for a skilled and adaptable Systems Operations Engineer to join their dynamic team.This role combines expertise in Linux system administration, network infrastructure...
-
Lettings Manager
2 weeks ago
Sharnford, United Kingdom Leaders Romans Group Full timeLRG is one of the largest multi-faceted property companies in the UK.Our brands include Leaders, Romans, Boyer, Gibbs-Gillespie, Moginie James, Portico, Scott Fraser, Stirling Ackroyd, The Acorn Group, And Co, Revolution, Dunlop Heywood, Mortgage Scout, Bode Insurance Solutions, Glide and Hoses Rhodes, Dickson.All of which are supported by a centralised...
-
Lettings Manager
2 weeks ago
Sharnford, United Kingdom Leaders Romans Group Full timeJob Title: Lettings Manager ??? Location:? ?Loughborough Brand : Leaders ??? About Leaders:??? ? ?? Leaders as part of the Leaders Romans Group, is a well- established and reputable property group across the UK.With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to...
-
Account Manager
2 days ago
Sharnford, United Kingdom The Recruitment Group Full timeJob Title: Account Manager Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Location: Loughborough LE11 Working Hours: Monday to Friday40 hours per week Salary: Up to £40K The Account Manager is responsible to secure business, maintain good client relationships and to maximise...