Blue Light Card | Customer Operations Manager

4 weeks ago

Sharnford, United Kingdom Blue Light Card Full time

Blue Light Card.
Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team to manage a team of advisors to provide the best experience for our members, and delivering on projects such as building processes that scale and are fit for purpose.
We do the right thing, challenge the status quo, deliver on our promises, bring out the best in each other and treat others how we wish to be treated.
If this resonates with you then we encourage you to apply to join our team at Blue Light Card and contribute to our mission.What You'll Do Motivate and nurture a high-performing team of advisors, helping them to achieve their performance and development targets through coaching and supportInstil a customer-centric culture, keeping the team focussed on helping our members quickly and completelyEnsure our members are happy and satisfied, handling the most difficult queries directly, then building team knowledge around complex issuesReview and redesign processes alongside the member success function, to improve service and efficiently handle all contact, using data to identify trends, understand performance gaps, and drive operational improvementsManage all business changes within the teamDevelop and manage strategic partnerships internally and with external third partiesWhat You'll Bring Contact centre or high-volume inbound experience from within a hypergrowth or start-up business, with an excellent understanding of customer service fundamentals and best practices, ensuring a high standard of serviceEmotional intelligence and prior people management experience to effectively lead, support, and manage a team of advisorsExpertise in scaling operations, with strong problem-solving and critical thinking skills, to navigate complex challengesProven experience in end-to-end project delivery, guiding teams through periods of changeExcellent leadership, communication, and interpersonal skills to guide and motivate a teamStrong analytical skills and a data-informed approach to identify trends, gaps, and opportunities for improvementSpecialist experience of inbound channels such as socials, complaints or financial services would be desirableExperience using Zendesk would be preferableOur CultureOur members, partners and colleagues are at the heart of everything we do.
Our colleagues are integral to helping create the unique experience we deliver, so we're genuinely committed to creating a place where our team love to work, and people want to join.
We work as a team and try to have a bit of fun while we do it, and we recognise the importance of culture and the positive impact it can have on performance for you, the team, our organisation and our members.
We believe in attracting the best talent no matter where you are.
We promote hybrid working, but we value in-person collaboration so encourage time in our offices.
How regular and in which office location depends on the role and team.
We dont offer remote-only roles.Were also recognised as a Top 100 Great Place To Work UK, one of the UKs Best Workplaces for Wellbeing, Top 100 Best Workplaces for Women and recognised as investors in wellbeing by Investors in People.What We OfferHybrid working and flexible hoursFree parking and EV charging onsite25 days plus public holidays, buy and sell and an additional day off for your birthdayA company bonus schemeGreat social events e.g., Christmas party, family fun day, summer party, sports matchesRelaxed dress code and modern office space (games area, chill-out areas, book club, free coffee/tea/soft drinks/snacks)Onsite gym (including access to free HIIT & stretch classes)Learning and development opportunitiesGroup auto-enrolment pension planEnhanced maternity, paternity, sick payCompany funded private medical insuranceHealthcare cashback planEmployee assistance programme (including mental health support)35 hour working week #LI-HybridRemote Status: hybridLocation 124-28 Bloomsbury WayLondonLondonWC1A 2SNUnited KingdomLocation 2 *(if applicable)Charnwood Edge Business ParkCossingtonLeicesterLE7 4UZUnited Kingdom

  • Blue Light Card | Mobile Engineer

    4 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Individually great, together unstoppable The Role and the Team We're looking for an Android developer passionate about creating intuitive and impactful apps to join a newly established cross functional team here at Blue Light Card.Now is a great time to join as we're entering an exciting new chapter!Our tech team is completing a replatforming...

  • Customer Operations Manager

    3 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Customer Operations Manager to join our Member Services team to manage a team of advisors to provide the best experience for our members, and delivering on projects such as building processes that scale and are fit for purpose.We...

  • Blue Light Card Finance Manager

    4 weeks ago

    Sharnford, Leicestershire, United Kingdom Blue Light Card Full time

    About the RoleThe successful candidate will have a strong background in financial accounting and management, with experience in leading audit processes and knowledge of tax requirements. You will be responsible for preparing monthly consolidation and financial performance reports, ensuring compliance with company policies and external standards.You will also...

  • Workforce Planning Manager

    4 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Workforce Planning Manager to join the team in a newly created role, helping us to be fully prepared to support our members.Being the first hire in workforce planning and forecasting, you'll create and shape how the function...

  • Workforce Planning Manager

    4 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Individually great, together unstoppable The Role and the Team We have an exciting opportunity for an experienced Workforce Planning Manager to join the team in a newly created role, helping us to be fully prepared to support our members.Being the first hire in workforce planning and forecasting, you'll create and shape how the function...

  • Workforce Planning Manager

    3 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Apply fast, check the full description by scrolling below to find out the full requirements for this role.Individually great, together unstoppable The Role and the TeamWe have an exciting opportunity for an experienced Workforce Planning Manager to join the team in a newly created role, helping us to be fully prepared to support our...

  • Mobile Engineer

    3 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.Individually great, together unstoppable The Role and the Team We're looking for an iOS developer passionate about creating intuitive and impactful apps to join a newly established cross functional team here...

  • Financial Accountant

    1 month ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Individually great, together unstoppable The Role and the Team We're looking for a Financial Accountant to join our growing Finance team on 6-month FTC.Reporting to the Financial Controller, you'll play a key role in strengthening our finance processes and ensuring data integrity as we scale up.You'll oversee our annual external audit, manage...

  • Financial Accountant

    3 weeks ago

    Sharnford, United Kingdom Blue Light Card Full time

    Blue Light Card.Ensure you read the information regarding this opportunity thoroughly before making an application.Individually great, together unstoppable The Role and the Team We're looking for a Financial Accountant to join our growing Finance team on 6-month FTC.Reporting to the Financial Controller, you'll play a key role in strengthening our finance...

  • Financial Accountant Specialist

    4 weeks ago

    Sharnford, Leicestershire, United Kingdom Blue Light Card Full time

    Role OverviewWe are seeking a highly skilled Financial Accountant to join our growing Finance team on a 6-month fixed-term contract. Reporting to the Financial Controller, you will play a critical role in strengthening our finance processes and ensuring data integrity as we expand.As a key member of our team, you will be responsible for overseeing balance...

  • Accounting and Financial Expert

    4 weeks ago

    Sharnford, Leicestershire, United Kingdom Blue Light Card Full time

    ResponsibilitiesAs a Financial Accountant, your key responsibilities will include:Oversight of balance sheet reconciliations and guidance to the management accounts teamReconciliation and preparation of Group accounts, including intercompany postings and reconciliationsPreparation of monthly consolidation and financial performance reportsDevelopment and...

  • Blue Arrow

    1 month ago

    Sharnford, United Kingdom Blue Arrow - Derby Full time

    Blue Arrow is proud to be working in partnership with a leading Education Provider.They are looking to recruit an Assistant Farm Manager to join their team on full-time permanent basis.About the Assistant Farm Manager role Due to the role holder being required to work outside of normal working hours to work with and cover for the Farm Manager (Dairy) in all...

  • Blue Arrow

    4 weeks ago

    Sharnford, United Kingdom Blue Arrow - Burton On Trent Full time

    Location: Barrow - LE12 8GB We have an exciting opportunity for a temp to perm Shunter to join our team on one of their flagship building contracts.We are looking for a class 1 driver that can work closely with the transport team and loading operatives to ensure that the trailer movements on site are all as smooth as possible.Shifts 14:00 - 00:00 - Monday to...

  • Business Development Manager Wiring Systems And Lighting Controls

    3 weeks ago

    Sharnford, United Kingdom Mitchell Maguire Full time

    Area Sales Manager Wiring Systems and Lighting Controls Job Title: Business Development Manager Wiring Systems and Lighting Controls Sector: Lighting and Electronic Sector, Lighting Control Modules (LCMs), Sensors, Leads, Modular Wiring Accessories, MCC (LCM's), Switching, Dimming and Addressable Versions, Electrical Contractors, Electrical Installers, M&E...

  • Class 1 - Shunter

    1 month ago

    Sharnford, United Kingdom Blue Arrow Full time

    Location: Barrow - LE12 8GB We have an exciting opportunity for a temp to perm Shunter to join our team on one of their flagship building contracts.We are looking for a class 1 driver that can work closely with the transport team and loading operatives to ensure that the trailer movements on site are all as smooth as possible.Shifts 14:00 - 00:00 - Monday to...

  • Customs Manager

    4 weeks ago

    Sharnford, United Kingdom Loom Talent Full time

    The Role: The Customs Manager will oversee all customs-related operations across the UK and several European markets, ensuring compliance with regulatory requirements and optimising processes to support seamless cross-border logistics.Reporting to the senior executive team, you will lead a team of c. 5 employees through a direct report and play a key role in...

  • Cnc Flatbed Operator

    1 month ago

    Sharnford, United Kingdom The Recruitment Group Full time

    The Recruitment Group is looking for a Night CNC Operator with 3 to 4 years' experience in Flatbed CNC based in Loughborough to join their acrylics team.Our client is a fast-growing POS company with big ambitions and a dedication to serving its customers at the highest level.  We are looking for a CNC Operator with experience using a Flatbed CNC.  If you...

  • Residential Support Worker

    5 days ago

    Sharnford, United Kingdom Horizon Care & Education Full time

    A full UK driving licence is needed for this role.Horizon Care and Education have an opportunity for a Childrens Residential Support Worker to join our team.Bright Futures, Inspired By You.At Horizon, we believe that each young person is unique and should be enabled to feel confident about their future, no matter what they have been through in life.Theres...

  • Customer Service Coordinator

    4 weeks ago

    Sharnford, United Kingdom Agricultural Recruitment Specialists® Full time

    Job Description Customer Service Coordinator - Loughborough - £28,500 per year Applications are welcomed from suitable candidates with an existing Right to Work in the UK and without the requirement for sponsorship.Are you an organised and detail-oriented professional looking for a rewarding role in customer service?Our client, a leader in the agricultural...

  • Residential Support Worker

    3 weeks ago

    Sharnford, United Kingdom Horizon Care And Education Full time

    A full UK driving licence is needed for this role Horizon Care and Education have an opportunity for a Children's Residential Support Worker to join our team.Bright Futures, Inspired By You.At Horizon, we believe that each young person is unique and should be enabled to feel confident about their future, no matter what they have been through in life.There's...