2Nd Line Support Engineer

6 days ago

Macclesfield, United Kingdom Applause It Recruitment Full time

2nd Line Engineer Location : Macclesfield (Hybrid) Applause IT are recruiting for a 2nd Line Support Engineer to join an innovative IT company in Macclesfield.
This hybrid role offers the opportunity to support a wide range of clients, leveraging your technical expertise with Microsoft products , Windows and Mac operating systems , and network troubleshooting .
In this role, you will be responsible for providing 2nd line support for both hardware and software issues , administering and troubleshooting Office 365 workloads such as Exchange, SharePoint, and Teams, and configuring mobile devices.
You will also manage and resolve LAN/WAN issues and work with VoIP solutions .
Key responsibilities : Troubleshooting client hardware/software faults .
Managing Office 365 environments , including Exchange Online and SharePoint.
Troubleshooting network issues (DNS, DHCP, IP addressing).
Configuring mobile devices and VoIP systems .
Skills required : 4+ years in a technical role working with Microsoft products such as Intune.
Experience with Windows and Mac client operating systems .
Proficiency in troubleshooting LAN/WAN issues .
Experience in Microsoft Windows Server (2012 R2 onward).
Strong knowledge of VoIP solutions and Office 365 administration .
Desirable skills : Exposure to Microsoft Azure Services .
MSP experience and knowledge of cyber security .
Experience with configuring routers, switches, and access points.
Microsoft Certifications are a plus.
Benefits include a company laptop, paid MS exams, and medical cover after probation.
Click Apply Now if you are ready to take on a new challenge as a 2nd Line Support Engineer

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