2nd Line Engineer

3 weeks ago

Macclesfield, United Kingdom Applause IT Recruitment Full time

2nd Line Engineer


Location : Macclesfield (Hybrid)


Applause IT are recruiting for a 2nd Line Support Engineer to join an innovative IT company in Macclesfield. This hybrid role offers the opportunity to support a wide range of clients, leveraging your technical expertise with Microsoft products , Windows and Mac operating systems , and network troubleshooting .


In this role, you will be responsible for providing 2nd line support for both hardware and software issues , administering and troubleshooting Office 365 workloads such as Exchange, SharePoint, and Teams, and configuring mobile devices. You will also manage and resolve LAN/WAN issues and work with VoIP solutions .


Key responsibilities :

  • Troubleshooting client hardware/software faults .
  • Managing Office 365 environments , including Exchange Online and SharePoint.
  • Troubleshooting network issues (DNS, DHCP, IP addressing).
  • Configuring mobile devices and VoIP systems .


Skills required :

  • 4+ years in a technical role working with Microsoft products such as Intune.
  • Experience with Windows and Mac client operating systems .
  • Proficiency in troubleshooting LAN/WAN issues .
  • Experience in Microsoft Windows Server (2012 R2 onward).
  • Strong knowledge of VoIP solutions and Office 365 administration .


Desirable skills :

  • Exposure to Microsoft Azure Services .
  • MSP experience and knowledge of cyber security .
  • Experience with configuring routers, switches, and access points.
  • Microsoft Certifications are a plus.

Benefits include a company laptop, paid MS exams, and medical cover after probation.


Click Apply Now if you are ready to take on a new challenge as a 2nd Line Support Engineer

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