Family Store Assistant

3 weeks ago

Canterbury, United Kingdom The Salvation Army Full time

Family Store AssistantCustomer service superstar?
Want to create value from donated goods?
Make a difference within your community About the Family Stores: Our nationwide network of over 130 Family Stores sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware.
We aren't your typical retail store, no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role: This role is critical to our stores success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits.
We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast paced, high stock volume retail environment.
On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area.
You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities: Providing excellent customer service to customers and donors Receiving, sorting, pricing and merchandising donated goods Processing sales and general money handling, including end of day cash up with accuracy and efficiencyAs part of the team, ensure the store is well presented, well stocked and tidy Ensuring compliance with policies and standard operating procedures, including health and safety and audit controlsContribute to a positive team culture and general duties of the Family Stores as required.
Ensuring the day to day running of the store and team during Team Leader absencesPerson Specification: Excellent Customers service skills, with sound judgement and the ability to de-escalate situations if necessaryResilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds Physically fit and capable of regular lifting - this is a daily part of the role Capable of using various retail and communications technology such as point of sale software and tabletsSelf-managing, able to keep to task and re-prioritise as required whilst under pressureA clear communicator, both verbally and writtenAn ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation ArmyBe comfortable working within set procedures but able to apply sound judgement when initiative is required.
Have the right to work in New Zealand.
All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
Have, or be willing to obtain a Level 3 Certificate in retailProficient in the Microsoft suite of software and able to navigate internal software programmes (Full training given)Our offer to you: An additional 5 days leaveDiscounted Medical Insurance with Southern Cross TSA discount card for discount with various retailers such as Beaurepaires, Noel Leeming, Placemakers and Torpedo7Free confidential counselling services to support your wellbeingSubsidised flu vaccinations A position within a long-standing, respected nationwide organisation Opportunities for growth and developmentA varied and fast paced role in a friendly fun teamEnthusiastic team of likeminded peopleThe chance to make a difference in your communityCandidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.
Hours of work: This role is a Permanent role at 40 hours per week.
Please note, Family stores operate on some public holidays.
The starting salary for this role is $26 per hourThis role may close early due to an increased number of applications - apply as soon as possible to avoid disappointment
We look forward to receiving your application.The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

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