Pension Customer Support Agent
3 days ago
We have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account. Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension.
You will handle up to 40 calls a day from valued customers and work to provide a positive experience with first time resolution. What you'll be doing as a Pension Customer Support Agent: Handle calls daily with a volume of 40 calls a day.
Be proud of the service that you offer and strive to go the extra mile to resolve queries at first contact.
Take ownership of issues and see them through to resolution.
Communicate in an open and honest way.
Understand that customers have different needs, and some are vulnerable.
Pay attention and ensure that all requests are acted upon, and all details are accurately recorded.
Recognise when a customer needs to be assisted further by a senior colleague and escalate accordingly.
Be willing to attend and participate in any training that is offered to you, to include up skills, external training, and regulatory training.
Participate in team huddles.
What we'd like to see from your application: Have experience working in a customer service call centre environment.
Experience supporting vulnerable customers.
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Pension Customer Support Agent
5 days ago
Horsham, United Kingdom Candidate Source Full timeWe have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account.Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension. You will...
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Pension Customer Support Agent
3 days ago
Horsham, United Kingdom Candidate Source Careers Full timeWe have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account.Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension.You will...
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Pension Customer Support Agent
5 days ago
Horsham, United Kingdom CV-Library Full timeWe have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account. Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension....
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Pension Customer Support Agent
2 days ago
Horsham, United Kingdom Candidate Source Full timeWe have an excellent opportunity for a Pension Customer Support Agent to join a large pensions provider in Crawley assisting customers with day to day enquires regarding their pension account.Role Summary As a Pension Customer Support Agent, you will be supporting pension account holders with day-to-day queries regarding their account and pension.You will...
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Customer Service Agent
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Pensions Administrator
6 months ago
Horsham, United Kingdom Schroders Full time**Pension Administrator** **About Benchmark** At Benchmark, we are dedicated to providing exceptional solutions and support to financial advisers. Our award-winning services cover regulatory, platform, and investment needs, empowering advisers to enhance their productivity, accelerate growth, and deliver value to their clients. We also operate our own...
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Estate Agent Specialist
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Pensions Administrator
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Horsham, United Kingdom Schroders Full timeAbout Benchmark Our award-winning, proprietary solutions cover regulatory, platform and investment services, and are designed to support advisers at every step of their journey – from starting and running a financial advice business more productively and effectively, to accelerating its growth and realising its value. We support high quality financial...
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Customer Support Specialist
3 months ago
Horsham, West Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Horsham, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...
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Horsham, West Sussex, United Kingdom Artemis Recruitment Consultants Ltd Full timeArtemis Recruitment Consultants Ltd is seeking a skilled Pension and Investment Support Specialist to join their team in Horsham, Sussex.About the RoleThe successful candidate will provide administrative support to financial advisers and clients, maintaining back office systems and navigating provider platforms. They will also organise adviser diaries, book...
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